Unit of competency Outline

Date retreived
22/07/2026 3:16 PM AWST

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Provide vehicle technology information

Provide vehicle technology information

Unit of competency
National Code
AURSCA009
State Code
AXB21
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/04/2016
View on TGA
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
080501 - Sales
Original Release Date
13/07/2016
Nominal Hours
15
Description
This unit describes the performance outcomes required to present aftermarket or integrated vehicle technology information and vehicle operating instructions to customers at point-of-sale, delivery or handover. It involves explaining and demonstrating product and operational vehicle technology to a diverse range of customers purchasing a motor vehicle.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Obtain and evaluate aftermarket or integrated vehicle technology information
  • 1.1 Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features
  • 1.2 Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed
  • 1.3 Vehicle operating instructions are analysed to identify correct operating procedures
  • 1.4 Information relating to vehicle type and model operating instructions is regularly reviewed and updated
2. Communicate information to customers
  • 2.1 Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures
  • 2.2 Difficult to interpret operating instructions are simplified and communicated to customer
  • 2.3 Key information is communicated to customer in a professional manner
3. Record vehicle handover information
  • 3.1 Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures
  • 3.2 Information is recorded accurately using workplace systems and procedures
  • 3.3 Key items and accessories are supplied to customer
4. Recommend and implement improvements to vehicle handover
  • 4.1 Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures
  • 4.2 Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required
No information
No information
Replaces
State Code National Code Title Type
WF362 AURSCA3009 Provide vehicle technology information Unit of competency
Replaced By
State Code National Code Title Type
OCL95 AURSCA109 Provide vehicle technology information Unit of competency
State Code National Code Title Type
BAC2 AUR31016 Certificate III in Automotive Sales Qualification