Unit of competency Outline

Date retreived
22/07/2026 7:12 AM AWST

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Provide vehicle technology information

Provide vehicle technology information

Unit of competency
National Code
AURSCA109
State Code
OCL95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/11/2020
View on TGA
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
080501 - Sales
Original Release Date
31/03/2021
Nominal Hours
15
Description
This unit describes the skills and knowledge required to present aftermarket or integrated vehicle technology information and vehicle operating instructions to customers at point-of-sale, delivery or handover. It involves explaining and demonstrating product and operational vehicle technology to a diverse range of customers purchasing a motor vehicle.The unit applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Obtain and evaluate aftermarket or integrated vehicle technology information
  • 1.1 Locate and analyse vehicle and aftermarket accessory instructions to determine key operational features
  • 1.2 Access and follow workplace procedures
  • 1.3 Analyse vehicle operating instructions to identify operating procedures
  • 1.4 Review and update information relating to vehicle type and model operating instructions regularly
2. Communicate information to customers
  • 2.1 Explain and demonstrate vehicle features, technology and functions to customers according to dealership procedures
  • 2.2 Simplify and communicate difficult to interpret operating instructions to customer
  • 2.3 Communicate key information to customer in a professional manner
3. Record vehicle handover information
  • 3.1 Record customer vehicle handover information and obtain sign-off according to workplace procedures
  • 3.2 Record information using workplace systems and procedures
  • 3.3 Supply key items and accessories to customer
4. Recommend and implement improvements to vehicle handover
  • 4.1 Seek feedback on vehicle handover techniques and evaluate according to workplace procedures
  • 4.2 Review vehicle handover techniques regularly and implement improvements that maximise effective customer service and repeat business in line with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
AXB21 AURSCA009 Provide vehicle technology information Unit of competency
State Code National Code Title Type
BGB1 AUR31020 Certificate III in Automotive Sales Qualification