Unit of competency Outline
Date retreived
22/07/2026 1:24 PM AWST
22/07/2026 1:24 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Interpret through communication media
Interpret through communication media
Unit of competency
National Code
PSPTIS608A
PSPTIS608A
State Code
D3711
D3711
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
08/07/2014
Field of Education
091519 - Translating And Interpreting
Original Release Date
08/07/2014
Nominal Hours
40
Description
This unit describes the outcomes required to use technology to support interpreting in visual or physical isolation. The unit addresses awareness of the technology available for interpreting situations, the potential impact of the technology on the interpreting assignment and its outcomes and the management skills required to adjust delivery to take account of the constraints and advantages of the technology.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Prepare environment and participants
- 1.1 Prepare resources appropriate to communication medium and make necessary environmental adjustments.
- 1.2 Consult technical support staff to establish equipment conditions and access to become familiar with specific technology.
- 1.3 Undertake technical management and confirm the process and purpose of the assignment.
- 1.4 Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems.
2 Adapt delivery to equipment
- 2.1 Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
- 2.2 Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen.
- 2.3 Identify and use terms of address appropriate to the medium.
- 2.4 Identify physical challenges posed by the communication medium and make recommendations to address them.
- 2.5 Act assertively to address technological. problems.
3 Manage discourse
- 3.1 Adapt delivery to physical requirements and constraints of the technology.
- 3.2 Use open strategies to manage communication flow in a culturally appropriate manner
- 3.3 Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary.
- 3.4 Use overt strategies to manage communication breakdown.
- 3.5 Monitor occupational health and safety issues arising from using communication equipment and take preventative action.
4 Evaluate delivery
- 4.1 Evaluate appropriateness of technology chosen.
- 4.2 Evaluate own adaptation of delivery to the technology.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Resources may include:
note-taking tools
glossaries
dictionaries
information and references about parties and communication purpose
Communication medium may include:
standard telephone
dual handset phone
hands free phone
TTY
conference phone
video equipment for video link
microphone
internet connections and relevant software
wireless microphones and headsets
Environmental adjustments may refer to:
noise and visual distractions
privacy and potential interruptions
conference call conditions
call-waiting
checking availability and working condition of required equipment
seating and positioning
comfort and safety issues
visual aids and additional resources and information.
Technical management may include:
checking operation and condition of equipment
ensuring familiarity with equipment operating instructions
accessing technical support
anticipating and managing equipment breakdown
requesting alternative equipment or physical space
Information about people and context may include:
purpose of assignment and client requirements
parties involved and present
names, gender, age, titles of parties
location of parties
time at locations
physical aspects and relevant conditions at locations
need for visual references
special communication needs of parties
nature of assignment and related issues
Necessary action may include:
access to reference material
adjusting issues of audibility, visibility and ambient noise
choice of direct and indirect speech
clarification of protocols
clarifications relating to remote locations
clarifying roles
direct questions to parties
directions on use of handsets
asserting control of discourse
managing lack of visual contact
Resources may include:
note-taking tools
glossaries
dictionaries
information and references about parties and communication purpose
Communication medium may include:
standard telephone
dual handset phone
hands free phone
TTY
conference phone
video equipment for video link
microphone
internet connections and relevant software
wireless microphones and headsets
Environmental adjustments may refer to:
noise and visual distractions
privacy and potential interruptions
conference call conditions
call-waiting
checking availability and working condition of required equipment
seating and positioning
comfort and safety issues
visual aids and additional resources and information.
Technical management may include:
checking operation and condition of equipment
ensuring familiarity with equipment operating instructions
accessing technical support
anticipating and managing equipment breakdown
requesting alternative equipment or physical space
Information about people and context may include:
purpose of assignment and client requirements
parties involved and present
names, gender, age, titles of parties
location of parties
time at locations
physical aspects and relevant conditions at locations
need for visual references
special communication needs of parties
nature of assignment and related issues
Necessary action may include:
access to reference material
adjusting issues of audibility, visibility and ambient noise
choice of direct and indirect speech
clarification of protocols
clarifications relating to remote locations
clarifying roles
direct questions to parties
directions on use of handsets
asserting control of discourse
managing lack of visual contact
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms the ability to use technology to support interpreting in visual or physical isolation, including:
collaborating with clients and technical experts to ensure effective use of the technology
familiarity with the range of technology available and techniques for their use
identifying and addressing technical needs and problems
sourcing relevant assignment-specific information
adjusting delivery to take account of the constraints and advantages of the technology
using a range of strategies and resources to facilitate communication flow and support retention
adapting delivery to a range of assignment challenges
Context of and specific resources for assessment
Evidence for assessment of this unit of competency will make use of scenarios, case studies, experiences and, where possible, examples of interactions with colleagues and clients which illustrate a range of skills and strategies for using communication media to support interpreting.
Resources for assessment include:
a range of assignments or scenarios demonstrating the use of communications technology
using a variety of equipment and communications technology
examples of preparation in a range of subject and cultural contexts
In addition to practical skills demonstration in a simulated interpreting situation, evidence for assessment may be gathered to demonstrate a range of experiences in interpreting using communication media. Evidence could include examples of negotiations with clients and participant expectations..
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms the ability to use technology to support interpreting in visual or physical isolation, including:
collaborating with clients and technical experts to ensure effective use of the technology
familiarity with the range of technology available and techniques for their use
identifying and addressing technical needs and problems
sourcing relevant assignment-specific information
adjusting delivery to take account of the constraints and advantages of the technology
using a range of strategies and resources to facilitate communication flow and support retention
adapting delivery to a range of assignment challenges
Context of and specific resources for assessment
Evidence for assessment of this unit of competency will make use of scenarios, case studies, experiences and, where possible, examples of interactions with colleagues and clients which illustrate a range of skills and strategies for using communication media to support interpreting.
Resources for assessment include:
a range of assignments or scenarios demonstrating the use of communications technology
using a variety of equipment and communications technology
examples of preparation in a range of subject and cultural contexts
In addition to practical skills demonstration in a simulated interpreting situation, evidence for assessment may be gathered to demonstrate a range of experiences in interpreting using communication media. Evidence could include examples of negotiations with clients and participant expectations..
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWS89 | PSPTIS082 | Interpret through communication media | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J330 | PSP61112 | Advanced Diploma of Interpreting | Qualification |