Unit of competency Outline
Date retreived
22/07/2026 1:40 PM AWST
22/07/2026 1:40 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Arrange funerals
Arrange funerals
Unit of competency
National Code
SIFFNL003A
SIFFNL003A
State Code
S7057
S7057
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/06/2010
Field of Education
110399 - Personal Services, N.e.c.
Original Release Date
21/06/2010
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to identify funeral needs and make appropriate funeral arrangements.
Notes
Elements and Performance Criteria
1 Identify funeral needs.
- 1.1 Consult client to determine funeral service location and identify special requirements.
- 1.2 Explain range and cost of funeral arrangements to client according to workplace policies and procedures, and relevant legislation.
- 1.3 Offer option of viewing the deceased and explain relevant guidelines.
- 1.4 Confirm funeral arrangements with client according to workplace policies and procedures.
2 Arrange funeral.
- 2.1 Liaise with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.
- 2.2 Liaise with appropriate personnel to determine their needs and requirements.
- 2.3 Consult with client to finalise and confirm funeral arrangements.
- 2.4 Identify and organise required resources according to workplace policies and procedures.
- 2.5 Brief associated staff members on funeral arrangements and their roles and responsibilities.
3 Review and finalise funeral arrangements.
- 3.1 Prepare and complete relevant documentation in consultation with client and obtain client's endorsement.
- 3.2 Receive and review completed funeral documentation according to workplace policies and procedures, and relevant legislation.
- 3.3 Maintain contact with family to ensure changes to arrangements are identified and addressed.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
immediate family
extended family
friends
designated people.
local
intrastate
interstate
overseas
at sea.
social, cultural and religious considerations, requirements and rituals, which may include:
deceased person's country of origin
funeral and mourning dress standards
funeral rites
cultural rituals to assist grieving
duration of mourning
wakes
religious denomination
spiritual symbolism
public profile of the deceased
burial procedures
time required between death and burial or cremation
geographical location of funeral
taboos regarding death
text readings or scriptures
speakers and readers
placing special personal effects with the deceased person
use of music
placement of candles
choice and placement of flowers
photographs
specific coffin or casket design
orientation of coffin
viewing
vigil
prayers
dressing
blessing of the deceased.
standard operating policies and procedures
standards and certification requirements
quality assurance procedures
OHS procedures
emergency procedures, including fire and accident procedures
security procedures.
cemeteries' Acts
Births, Deaths and Marriages Registration
consumer protection
Coroner's Act
intrastate, interstate and overseas repatriation regulations
Trade Practices Act.
legal requirements
embalming technique
condition of deceased
geographical location, including special location of funeral
available time.
time
date
location
viewings
transport requirements
special requirements
catering
audiovisual recording of funeral
music and visual presentations.
funeral director
funeral arranger
transfer staff
transportation services
mortuary technician
embalmer
cemetery representatives
church or chapel coordinator
coffin or casket manufacturer.
clergy or celebrant
organist
choir
florist
caterer
printer
hospital or nursing home staff
stonemason
legal representative
embassy officials
support groups
government regulators
registrar of births, deaths and marriages
treating doctor
coroner.
selected text readings or scriptures
order of service
prayer cards
speakers or readers
personal effects
music
sound system
DVD or VCR player
lighting and candles
flowers
photographs.
funeral arranger's briefing notes
identification of body
death and funeral notices
memorial book
contract for funeral service
clothing and jewellery receipts
casket or coffin orders
application for burial or cremation
order for cremation
permit for cremation
embalming form and details
pre-arrangement costing details.
immediate family
extended family
friends
designated people.
local
intrastate
interstate
overseas
at sea.
social, cultural and religious considerations, requirements and rituals, which may include:
deceased person's country of origin
funeral and mourning dress standards
funeral rites
cultural rituals to assist grieving
duration of mourning
wakes
religious denomination
spiritual symbolism
public profile of the deceased
burial procedures
time required between death and burial or cremation
geographical location of funeral
taboos regarding death
text readings or scriptures
speakers and readers
placing special personal effects with the deceased person
use of music
placement of candles
choice and placement of flowers
photographs
specific coffin or casket design
orientation of coffin
viewing
vigil
prayers
dressing
blessing of the deceased.
standard operating policies and procedures
standards and certification requirements
quality assurance procedures
OHS procedures
emergency procedures, including fire and accident procedures
security procedures.
cemeteries' Acts
Births, Deaths and Marriages Registration
consumer protection
Coroner's Act
intrastate, interstate and overseas repatriation regulations
Trade Practices Act.
legal requirements
embalming technique
condition of deceased
geographical location, including special location of funeral
available time.
time
date
location
viewings
transport requirements
special requirements
catering
audiovisual recording of funeral
music and visual presentations.
funeral director
funeral arranger
transfer staff
transportation services
mortuary technician
embalmer
cemetery representatives
church or chapel coordinator
coffin or casket manufacturer.
clergy or celebrant
organist
choir
florist
caterer
printer
hospital or nursing home staff
stonemason
legal representative
embassy officials
support groups
government regulators
registrar of births, deaths and marriages
treating doctor
coroner.
selected text readings or scriptures
order of service
prayer cards
speakers or readers
personal effects
music
sound system
DVD or VCR player
lighting and candles
flowers
photographs.
funeral arranger's briefing notes
identification of body
death and funeral notices
memorial book
contract for funeral service
clothing and jewellery receipts
casket or coffin orders
application for burial or cremation
order for cremation
permit for cremation
embalming form and details
pre-arrangement costing details.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to accurately identify, organise and schedule funeral arrangements that meet client needs
ability to liaise with funeral and external personnel to identify and organise required aspects of funeral and to deal with contingencies in organising and scheduling burials or cremations
sensitive communication with the bereaved according to funeral services industry parameters and protocols
arranging funerals on multiple occasions to ensure consistency of performance and ability to respond to different situations.
Context of, and specific resources for assessment
Assessment must ensure:
access to appropriate computers, communication technology and software programs to coordinate funeral arrangements
consultation with funeral services personnel, such as cemetery or crematorium staff
interaction with diverse client types to allow candidate to respond to range of funeral requirements and client requests
access to relevant documentation, such as funeral schedules and pricing information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of candidate consulting clients and liaising with funeral and external personnel to identify, organise and schedule funeral arrangements
written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIFFNL004A Arrange and oversee viewings.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to accurately identify, organise and schedule funeral arrangements that meet client needs
ability to liaise with funeral and external personnel to identify and organise required aspects of funeral and to deal with contingencies in organising and scheduling burials or cremations
sensitive communication with the bereaved according to funeral services industry parameters and protocols
arranging funerals on multiple occasions to ensure consistency of performance and ability to respond to different situations.
Context of, and specific resources for assessment
Assessment must ensure:
access to appropriate computers, communication technology and software programs to coordinate funeral arrangements
consultation with funeral services personnel, such as cemetery or crematorium staff
interaction with diverse client types to allow candidate to respond to range of funeral requirements and client requests
access to relevant documentation, such as funeral schedules and pricing information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of candidate consulting clients and liaising with funeral and external personnel to identify, organise and schedule funeral arrangements
written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIFFNL004A Arrange and oversee viewings.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WG617 | SIFFFNL005 | Arrange funerals | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D303 | CHC42608 | Certificate IV in Celebrancy | Qualification |
| D340 | SIF40108 | Certificate IV in Funeral Services | Qualification |