Elements and Performance Criteria

The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.

General Contexts may include but are not limited to
Types of processing technology, software and operational systems
Processing procedures
Type of products and services provided
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Business merchandise range
Strategic measurement and evaluation systems and processes
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Business service range
Customers including other businesses or end consumers serviced through business customers or directly
Varying levels of staff training
Worksite specific context, variations and environments

Workplace Contexts may include but are not limited to
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health & Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.

Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act

Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols

Work site environment factors may include but are not limited to
Key elements of a commercial strategy may include
Consultation with key stakeholders
Expenditure budget meets organisational requirements for probity
Procurement process agreed by users, documented, and meets legal and probity requirements
Approvals obtained
Contractual arrangements that capture and address identified risks, protection of all parties, and include performance indicators which provide the basis for due performance

Technology variations may include
Enterprise or business
Supplier
Customer

Operational procedures may be
Hardcopy or electronic manuals
Equipment specific
Product or service specific
Customer specific
Territory/ location specific
Others as specified

Data entry may include
Keyboard
Mouse
Scanning
Data transfer

Tools and commands for processing data may vary according to
System configuration
Business
Software and hardware
Software set up
Manual and electronic processing requirements
Data type

Reporting may include
Public notification
Electronic
Verbal
Annual reports
Internal and/or external
Statistical reports

Records may include
Purchase requests and orders
Tender submissions and proposals
Invoices and payment requests
Statements and petty cash vouchers
Offer and contract documents
Records of authorised officers' decisions
Credit card transaction statements
Records of supplier performance
Financial statements
Records of conversation

The following components of the Evidence Guide relate directly to the Performance Criteria and the Range of Variables for the unit of competency and will inform and provide guidance for assessment of the unit in the workplace and/or training program. This Evidence Guide must be read in conjunction with the Assessment Guidelines for the National Wholesale Training Package.

Critical aspects of evidence
Assessment requires evidence of the following be collected:
Process, store, retrieve and report data in accurate and timely manner
Application of correct business procedures for data processing
Application of correct business procedures for maintenance of database and data security
Timely reporting of accurate information on customer preferences across a range of customers and products and services provided.
Timely response to future forecasts

Interdependent assessment of units
This unit may be assessed independently or in conjunction with unit
WRWI301A Monitor inventory capacity to meet demand.

Underpinning knowledge and skills
Display of knowledge kills in terms of job role or function:
Management of tasks to established deadlines and plans
Production of reports on transactions, data storage and processing
Existing products and services
Requirements for processing data according to enterprise-specific technology and requirements
Business technology use and maintenance
Procedures for maintenance of database
Factors determining customer preferences
Range of customers and product and services
Occupational, health and safety with relation to use of computer equipment

Display skills in terms of job role or function, including the ability to:
Input and process product and service data
Retrieve and utilise data appropriately
Monitor customer preferences, sales and develop sales and supply targets
Maintain product databases
Maintain customer preferences
Apply security procedures to gain access to database
Generate reports to business requirements

Resource Implication
Access to required assessment evidence, time spent with assessee in assessment, competency outcomes and appropriate assessment facilities

Consistency in performance
The assessment method should be conducted over time to cover all elements and performance criteria, across a range of variables.
Work practices should be completed in accordance with safe operating procedures to minimise the risk of injury to self or others or damage to goods, equipment or products.

Context for assessment
Assessment may occur on the job, or off-the-job.