Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quality procedures
Quality procedures may:
be contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures and adopted or specifically prepared standards
Performance indicators
Performance indicators are to:
account for issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach
Quality problems
Quality problems may include:
misdiagnosed faults, jobs requiring rework, jobs which do not meet customer requirements and repairs which do not fix the problem within the allocated timeframe
Legislative requirements
Legislative requirements include:
state/territory legislation related to WHS and Australian Design Rules
Communication
Communications may be:
verbal, written or by telephone or other means
Storage of documents
Documents of information are completed and may be stored:
manually, electronically or by other means
Information/documents
Information/documents may include:
vehicle manufacturer practices, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM, computer software manuals, bookkeeping procedures, taxation laws and regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
communicating effectively with others involved in or affected by the work
identifying quality system procedures and needs
identifying performance indicators
conducting final quality checks on completed work orders
reporting on the quality of processes and work outcomes
processing and implementing recommendations for change.
Context of and specific resources for assessment
This unit may be assessed in conjunction with units which form part of the normal job role
Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures
The following should be made available:
a workplace or simulated workplace
situations requiring worksite quality systems maintenance
worksite quality policies and procedures
worksite quality documents system
personnel
materials, tooling and equipment
a qualified workplace assessor.
Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover the varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.