Qualification Outline
22/07/2026 7:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Automotive Administration
Certificate II in Automotive Administration
AUR20112
J370
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 17/01/2013 | Current | Approved |
Description
This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business.
Job roles and employment outcomes
The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.
Job roles related to this qualification include:
clerical assistant
office assistant
receptionist
service department receptionist
on-line receptionist
data entry assistant
Application
This qualification is suitable for an Australian traineeship pathway.
Schedule
Packaging Rules
To be awarded this qualification, competency must be demonstrated in ten (10) units of competency consisting of:- six (6) core units, plus
- four (4) elective units of which:
- up to four (4) elective units may be chosen from the elective units list
- up to two (2) units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WF032 | AURASA2002 | Apply safe working practices in an automotive workplace | 20 | Unit of competency |
| WF012 | AURAFA2003 | Communicate effectively in an automotive workplace | 20 | Unit of competency |
| WF028 | AURAQA2001 | Contribute to quality work outcomes | 20 | Unit of competency |
| WF018 | AURAKA2001 | Use information technology systems | 20 | Unit of competency |
| WF001 | AURAAA2001 | Work in an automotive administration environment | 20 | Unit of competency |
| WF014 | AURAFA2005 | Write routine texts in an automotive workplace | 20 | Unit of competency |
2. Elective Units
Up to four (4) units may be chosen from the elective units.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W199 | AUR20105 | Certificate II in Automotive Administration | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAE8 | AUR20116 | Certificate II in Automotive Administration | Qualification |
No information
Entry Requirements
This qualification may be accessed by direct entry.
Traineeships and Apprenticeships