Unit of competency Outline
Date retreived
22/07/2026 5:40 PM AWST
22/07/2026 5:40 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work in an automotive administration environment
Work in an automotive administration environment
Unit of competency
National Code
AURAAA2001
AURAAA2001
State Code
WF001
WF001
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/07/2013
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/07/2013
Nominal Hours
20
Description
This unit of competency covers the competence to operate in an automotive administration environment. It includes determining a career path, meeting business expectations and employment requirements, managing daily work activities and contributing to the effective working of the team.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1. Determine potential career path and develop individual goals
- 1.1. Worplace health and safety (WHS) requirements, including personal protection needs, are observed throughout the work
- 1.2. Structure of the relevant automotive sector, including roles and functions of industry/association bodies, is identified
- 1.3. Personal skills are assessed to identify strengths and weaknesses
- 1.4. Business expectations are researched
- 1.5. Personal expectations are identified and goals determined
- 1.6. Potential career paths in automotive are researched and matched with personal goals
- 1.7. Training needs are identified and incorporated into career planning
2. Meet automotive administration employment requirements
- 2.1. Business organisational structure and individual roles and responsibilities are identified
- 2.2. Obligations to employers and others, including confidentiality requirements are complied with
- 2.3. Lines of communication and authority are identified and complied with
- 2.4. Work practices comply with legislation, regulations, codes of practice and team expectations, policies and procedures
3. Manage daily work activities
- 3.1. Own work role and responsibilities are identified and complied with
- 3.2. Lines of communication with supervisors, peers and external persons are identified and utilised
- 3.3. Individual tasks are identified, prioritised and completed within designated timeframes and business standards according to work schedule
- 3.4. Assistance is sought from appropriate persons when difficulties arise in achieving allocated tasks
- 3.5. Changes are made to workload or work priorities where unforeseen circumstances or developments occur
- 3.6. Own work is monitored and adjusted according to feedback obtained from supervisors and comparison with established business and workplace standards
- 3.7. Personal workspace is kept in a well organised and in a safe condition in accordance with workplace standards
- 3.8. Potentially discriminating and/or hazardous practices and policies are identified and reported to appropriate team persons
4. Contribute to a productive team environment
- 4.1. Information and knowledge relevant to work is shared with team members to ensure designated work goals are met
- 4.2. Personal work objectives are identified and prioritised in accordance with team requirements
- 4.3. Constructive feedback received from other team persons is encouraged, acknowledged and acted upon
- 4.4. Variations in the quality of components and/or work practices from team standards are detected and reported to appropriate team persons in accordance with team procedures
- 4.5. Assistance is actively sought from or provided to other persons when difficulties arise
- 4.6. Communication techniques are used to gather and understand relevant instructions
- 4.7. Signs of potential interpersonal conflict are identified, constructively acted upon and/or referred to a supervisor where appropriate
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business types
Businesses may include but are not limited to those related to mechanical repairers, body repairers, vehicle sales, bicycle workshops, marine repairers, parts and aftermarket sales
Business expectations
Business expectations include standards of:
dress, personal presentation, preparedness and personal conduct (including respect for the rights and responsibilities of others)
quality and timeframe of work and the role of excellence and innovation
knowledge of tools and equipment and specific work area functions
commitment, responsibility and preparedness for work, including working flexible hours to meet deadlines
confidentiality and ethical work practices
contribution to the overall effectiveness of the business
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information/documents
Sources of information/documents may include:
business policies and procedures relating to use of work areas, authorities and lines of communication
instructions, including worksheets, checklists and plans
procedures relating to reporting and communication
procedures relating to the use of tools and equipment
manufacturer/component supplier specifications and application procedures for materials, tools and equipment
WHS requirements include safety management systems, and safe operating procedures
work is carried out in accordance with legislative obligations, including environmental requirements, relevant health regulations, manual handling procedures and insurance requirements
industry code of ethics
relevant legislation related to trade practices, sale of goods, vehicle registration and privacy
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Business types
Businesses may include but are not limited to those related to mechanical repairers, body repairers, vehicle sales, bicycle workshops, marine repairers, parts and aftermarket sales
Business expectations
Business expectations include standards of:
dress, personal presentation, preparedness and personal conduct (including respect for the rights and responsibilities of others)
quality and timeframe of work and the role of excellence and innovation
knowledge of tools and equipment and specific work area functions
commitment, responsibility and preparedness for work, including working flexible hours to meet deadlines
confidentiality and ethical work practices
contribution to the overall effectiveness of the business
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information/documents
Sources of information/documents may include:
business policies and procedures relating to use of work areas, authorities and lines of communication
instructions, including worksheets, checklists and plans
procedures relating to reporting and communication
procedures relating to the use of tools and equipment
manufacturer/component supplier specifications and application procedures for materials, tools and equipment
WHS requirements include safety management systems, and safe operating procedures
work is carried out in accordance with legislative obligations, including environmental requirements, relevant health regulations, manual handling procedures and insurance requirements
industry code of ethics
relevant legislation related to trade practices, sale of goods, vehicle registration and privacy
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Interpret and apply business requirements
Correctly apply and use safety equipment and personal protective equipment
Follow task instructions, operating procedures and inspection processes to:
minimise the risk of injury to self and others
prevent damage to equipment or documents
achieve required outcomes within business time and quality standards
produce a career plan which covers:
personal goals and expectations
opportunities
timeframes and personal development needs
Work with and around other team members
Work effectively with others
Modify activities to cater for variations in workplace context and environment.
Context of and specific resources for assessment
Assessment may occur on the job or in a workplace simulated facility with relevant stationery, office tools and equipment.
Assessment of this unit of competence may include project related tasks and require portfolios or other forms of indirect evidence of process.
Access to standard business policies and procedures related to job descriptions, WHS policy, authority and communication lines, as identified in the Range Statement.
Personal protective equipment and information and procedures as identified in the Range Statement and a work environment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.
Guidance information for assessment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Interpret and apply business requirements
Correctly apply and use safety equipment and personal protective equipment
Follow task instructions, operating procedures and inspection processes to:
minimise the risk of injury to self and others
prevent damage to equipment or documents
achieve required outcomes within business time and quality standards
produce a career plan which covers:
personal goals and expectations
opportunities
timeframes and personal development needs
Work with and around other team members
Work effectively with others
Modify activities to cater for variations in workplace context and environment.
Context of and specific resources for assessment
Assessment may occur on the job or in a workplace simulated facility with relevant stationery, office tools and equipment.
Assessment of this unit of competence may include project related tasks and require portfolios or other forms of indirect evidence of process.
Access to standard business policies and procedures related to job descriptions, WHS policy, authority and communication lines, as identified in the Range Statement.
Personal protective equipment and information and procedures as identified in the Range Statement and a work environment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W2798 | AURA254280A | Operate in an automotive administration environment | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXE94 | AURAAA001 | Work in an automotive administration role | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J370 | AUR20112 | Certificate II in Automotive Administration | Qualification |
| J389 | AUR30112 | Certificate III in Automotive Administration | Qualification |