Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Enterprise
Enterprises may vary in size, type and location and in their range of products and services
Information technology systems
Information technology systems used may be centrally based, location-based or networked. Communications may be by network or by the internet
Software
Types of software may include:
menus, databases or EDI
System problems
System problems:
may relate to hardware faults, breakdowns, software faults or staff abilities/training
may be solved by routine procedures, manufacturer/component supplier recommendations, lateral thinking or referral to a specialist/expert
Staff
Staff may be full time, part time or casual and vary in terms of staff training, in staffing levels, e.g. staff shortages and in the range of responsibilities for information technology systems.
Staff may be operating in routine or busy trading conditions
Information
Information to be entered may include:
staffing information, customer details/records, including names, addresses and profiles, stock records, stock transfers, orders and delivery details
Equipment
Equipment may include:
a range of personal computers and computer terminals, which may be stand-alone or networked
information technology equipment such as scanning equipment, bar-coding equipment, point of sale terminals and pricing equipment
Information/documents
Sources of information/documents may include:
enterprise policies and procedures in regard to information technology systems
legislative requirements for WHS, particularly in regard to use of screen-based equipment, and may also include industry codes of practice

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence in this unit signifies the ability to transfer the competence to changing circumstances and to respond to unusual circumstances in critical aspects of:
consistently applying enterprise policies and procedures in regard to information technology systems, including resolution of systems faults and accessing/entering information on enterprise systems
following requirements of legislation.
Context of and specific resources for assessment
This unit should be assessed in conjunction with other units that form part of the job role or function.
Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.
Evidence is best gathered using products, processes and procedures of the individual workplace context as the means by which the candidate achieves industry competencies.
The following are required:
a workplace or simulated workplace
documentation, such as enterprise policies and procedures manuals relating to information technology systems, legislation requirements, industry codes of practice, and hardware and software manuals
information technology systems
a qualified workplace assessor.
Method of assessment
It is preferable that assessment reflects a process rather than an event and that it occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other appropriate persons subject to agreed authentication arrangements.