Unit of competency Outline

Date retreived
22/07/2026 8:13 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate information technology systems

Operate information technology systems

Unit of competency
National Code
AURA254180A
State Code
W2797
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
21/06/2011
View on TGA
State Implementation and Classification
Approved Date
16/01/2006
Field of Education
080905 - Practical Computing Skills
Original Release Date
16/01/2006
Nominal Hours
20
Description
This unit of competency covers the competence involved in the use and application of enterprise information technology systems.
Notes
Elements and Performance Criteria
1. Use enterprise information technology systems
  • 1.1. Knowledge of enterprise information technology systems is accurately demonstrated and conveyed to other staff members
  • 1.2. Hardware is accurately identified and operated according to manufacturer/component supplier instructions and enterprise procedures
  • 1.3. Software, including databases, menus and electronic data interchange (EDI), is accurately identified and used according to manufacturer/component supplier instructions and enterprise procedures
  • 1.4. Application and uses of available software is accurately identified and used according to enterprise procedures
  • 1.5. Data is transmitted according to EDI procedures
  • 1.6. Keyboard skills are used accurately to enter information according to enterprise policies
  • 1.7. Back-up procedures are regularly performed according to enterprise procedures
2. Edit/update information
  • 2.1. Information to be edited/updated is correctly identified according to enterprise procedures
  • 2.2. Information on system is accurately edited/updated according to enterprise procedures
3. Solve problems
  • 3.1. Equipment/hardware/software faults are identified and rectified where possible or expert assistance sought without delay
  • 3.2. Maintenance programs for hardware and software systems are monitored and implemented according to manufacturer/component supplier specifications and enterprise procedures
  • 3.3. Routine problems are handled using appropriate problem-solving techniques and referred to appropriate persons
  • 3.4. Assistance is positively and actively provided to staff as problems arise
Enterprises may vary in size, type and location and in their range of products and services

Information technology systems used may be centrally based, location-based or networked. Communications may be by network or by the internet

Types of software may include:
menus, databases or EDI

System problems:
may relate to hardware faults, breakdowns, software faults or staff abilities/training
may be solved by routine procedures, manufacturer/component supplier recommendations, lateral thinking or referral to a specialist/expert

Staff may be full time, part time or casual and vary in terms of staff training, in staffing levels, e.g. staff shortages and in the range of responsibilities for information technology systems.
Staff may be operating in routine or busy trading conditions

Information to be entered may include:
staffing information, customer details/records, including names, addresses and profiles, stock records, stock transfers, orders and delivery details

Equipment may include:
a range of personal computers and computer terminals, which may be stand-alone or networked
information technology equipment such as scanning equipment, bar-coding equipment, point of sale terminals and pricing equipment

Sources of information/documents may include:
enterprise policies and procedures in regard to information technology systems
legislative requirements for OHS, particularly in regard to use of screen-based equipment, and may also include industry codes of practice

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies the ability to transfer the competence to changing circumstances and to respond to unusual circumstances in critical aspects of:

consistently applying enterprise policies and procedures in regard to information technology systems, including resolution of systems faults and accessing/entering information on enterprise systems
following requirements of legislation.

Context of and specific resources for assessment
This unit should be assessed in conjunction with other units that form part of the job role or function.
Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.
Evidence is best gathered using products, processes and procedures of the individual workplace context as the means by which the candidate achieves industry competencies.

The following are required:

a workplace or simulated workplace
documentation, such as enterprise policies and procedures manuals relating to information technology systems, legislation requirements, industry codes of practice, and hardware and software manuals
information technology systems
a qualified workplace assessor.

Method of assessment
It is preferable that assessment reflects a process rather than an event and that it occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other appropriate persons subject to agreed authentication arrangements.

Guidance information for assessment
Replaced By
State Code National Code Title Type
WF018 AURAKA2001 Use information technology systems Unit of competency