Unit of competency Outline

Date retreived
22/07/2026 4:27 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain business image

Maintain business image

Unit of competency
National Code
AURAMA3004
State Code
WF024
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
17/01/2013
View on TGA
State Implementation and Classification
Approved Date
19/08/2014
Field of Education
080317 - Quality Management
Original Release Date
19/08/2014
Nominal Hours
30
Description
This unit of competency covers the competence required to maintain staff dress and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes, and promote business products and services.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1. Maintain physical appearance of the workplace
  • 1.1. Cleanliness and tidiness of the workplace is maintained in accordance with industry and/or enterprise standards of workplace health and safety (WHS)
  • 1.2. Workplace is free of rubbish and waste in accordance with industry, WHS and enterprise requirements
  • 1.3. Standards of cleanliness are communicated to staff in accordance with enterprise procedures
  • 1.4. Customer reception area is maintained to enterprise standards
  • 1.5. Defined areas for specific tasks are created and maintained to enterprise requirements
  • 1.6. Facilities and equipment maintenance is planned and regularly carried out
  • 1.7. Enterprise image and signage is displayed consistently throughout the organisation
2. Maintain enterprise dress and grooming standards
  • 2.1. Expectations regarding dress and grooming are communicated to staff on a regular basis
  • 2.2. Standards are updated as needs arise according to enterprise requirements
  • 2.3. Dress and grooming of staff are monitored to ensure standards are met
  • 2.4. Breaches of standards are identified and corrected
3. Implement waste disposal processes
  • 3.1. Waste disposal is monitored to ensure compliance with environmental, WHS, industry and enterprise requirements
  • 3.2. Recycling opportunities are identified and implemented in accordance with environmental legislative, industry and enterprise standards
  • 3.3. Environment Protection Authority documents are maintained
4. Promote products and services provided by the business
  • 4.1. Promotional activities are implemented as planned according to enterprise policies and industry and legal requirements
  • 4.2. Products/services are sold to highest quality level according to enterprise policies, manufacturer/component supplier specifications, industry and legal requirements
  • 4.3. Sales promotions/campaigns are actively supported
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods include:
written and verbal communication
Defined areas for specific tasks
Defined areas for specific tasks may include:
lunchrooms
work areas for specific tasks (e.g. paint, electrical, transmission and wheel alignment)
warehouse areas
office/administration areas
workshop bays
Waste
Waste may include:
materials
products
parts
consumables
Corrective actions
Corrective action to breaches of dress and grooming standards may include:
individual or group staff counselling, notices or memos
Standard clothing
Standard clothing may include:
overalls
shirts
jacket
trousers
work safety or waterproof footwear
ear plugs/muffs
safety goggles
other personal protection equipment
Information/documents
Information/documents may include:
enterprise operating procedures
product manufacturer/component supplier specifications
customer requirements
industry/workplace codes of practice
WHS requirements
WHS requirements may include:
state/territory industry WHS legislation
award provisions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
maintaining staff dress and grooming standards
maintaining the physical appearance of the workplace
implementing waste disposal processes
promoting business products and services.
Context of and specific resources for assessment
The underpinning knowledge and skills may be assessed on or off the job.
The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.
The following should be made available:
a workplace or simulated workplace
enterprise or equivalent policy and procedures
enterprise stationery, forms/business documents
a qualified workplace assessor.
Method of assessment
Practical assessments:
address staff breaches of dress and grooming standards
complete Environmental Protection Authority (EPA) paperwork
maintain the physical appearance of the worksite
maintain enterprise dress and grooming standard
implement waste disposal processes
promote products and services provided by the business.
Replaces
State Code National Code Title Type
W2841 AURC363337A Maintain business image Unit of competency
Replaced By
State Code National Code Title Type
AXE72 AURAMA004 Maintain business image in an automotive workplace Unit of competency