Unit of competency Outline

Date retreived
22/07/2026 1:10 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate business information

Communicate business information

Unit of competency
National Code
AURAMA2002
State Code
WF022
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
17/01/2013
View on TGA
State Implementation and Classification
Approved Date
07/04/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
07/04/2014
Nominal Hours
16
Description
This unit of competency covers the competence to communicate effectively with other persons in the automotive industry. This includes communicating verbally and in written form, participating in meetings, making presentations and conducting negotiations.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1. Communicate information orally
  • 1.1. The purpose of oral communication is clarified with either the speaker or the listeners
  • 1.2. A suitable oral communication style is selected to match the communication purpose and audience
  • 1.3. Oral information given to others is delivered clearly, succinctly and unambiguously
  • 1.4. Where oral information has been given to others, the received information is checked with the listeners to ensure it has been received and understood
  • 1.5. Oral information received from others is listened to carefully and intently
  • 1.6. Where oral information has been received from others, its meaning is checked with the speaker to ensure it has been received and understood
  • 1.7. Where an oral communication has been received inaccurately, it is repeated and/or clarified with further detail
2. Communicate information in writing
  • 2.1. The purpose of the written communication is clarified with either the writer or the reader
  • 2.2. A suitable written communication style is selected to match the communication purpose and audience
  • 2.3. Written information given to others is delivered clearly, succinctly and unambiguously
  • 2.4. Where written information has been provided to others, the received information is checked with the readers to ensure it has been received and understood
  • 2.5. Written information received from others is read carefully and intently
  • 2.6. Where written information has been received from another, it is checked with the writer to ensure it has been read and understood
  • 2.7. Where a written communication has been read inaccurately, further detail is sought to clarify the message
3. Achieve meeting outcomes
  • 3.1. Purpose of a meeting is clarified with those participating
  • 3.2. When a meeting is chaired, it is well-planned with a clear agenda, time and place of meeting, and the meeting is conducted efficiently in accordance with official law and procedures of meetings and constitution or requirements of the organisation concerned
  • 3.3. Outcomes of a meeting are documented and official minutes of the meeting are promptly provided to all participants
  • 3.4. Required action flowing from decisions reached at a meeting is documented
  • 3.5. Persons responsible for implementing action from decisions at a meeting are promptly notified and details of the required action confirmed in writing
  • 3.6. Follow-up action is taken to ensure all decisions of a meeting are acted upon
4. Make a presentation
  • 4.1. Purpose of a presentation is identified and clarified with organisers and confirmed with the intended audience
  • 4.2. Information to be communicated in a presentation is suitably organised and structured in accordance with company requirements
  • 4.3. Resources available for the presentation are discussed with the organisers and suitable media selected for use in the presentation
  • 4.4. Presentation aids, such as overhead projector transparencies, handouts, speech notes and demonstrations, are organised and prepared in advance, in accordance with recognised standards of good practice
  • 4.5. Resources such as projectors, microphones and amplifiers are checked prior to the presentation to ensure they are functioning properly
  • 4.6. Presentation is made as planned with attention to the reactions and feedback provided by the audience
  • 4.7. Outcomes of the presentation are evaluated and acted upon in accordance with company procedures
5. Negotiate a solution
  • 5.1. Preparation is made for the negotiation in accordance with company procedures, including consideration of subject matter, significance of outcomes for parties involved, facts, issues and options, and perceived positions of the parties involved
  • 5.2. A suitable negotiation strategy is selected in accordance with company requirements, including the location, time and approach to be taken
  • 5.3. Negotiations are conducted in accordance with planned approach
  • 5.4. Negotiation outcomes are reviewed in terms of desired outcomes of both parties and suitable action initiated according to company requirements
  • 5.5. Follow-up action to the negotiations is carried out, including discussions with other parties
  • 5.6. Outcomes of the negotiation are documented in accordance with company requirements
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customers
Customers may be:
internal or external
Unit context
work may be undertaken at any enterprise involved in the automotive industry
communication will occur within and between work groups and external to the enterprise at all levels
customer and supplier contact and coordination are a requirement of these operations
work may involve 24 hour operation at workplace or external locations
environment may be internal or external, administrative or industrial and may include movement of persons, equipment, goods, materials and vehicular traffic
the employee may work under general supervision, but may have some leadership/supervisory responsibilities
judgement and discretion in conducting workplace communication is required
conditions of service, legislation and industrial agreements may include workplace agreements and awards
WHS, including federal and state/territory legislation
consultative processes may include:
other staff and supervisors
management
employee representatives
customers
communications may be face to face, in writing, by telephone or other electronic means and may be formal or informal
documenting and reporting of information is in accordance with enterprise procedures and policies
Information/documents
Sources of information/documents may include:
operation manuals
quality or enterprise work specifications and procedures
manufacturer/customer requirements/issues
workplace operating procedures and policies
material safety data sheets
personal and work area work procedures and practices
federal/state/territory legislation and codes of practice relating to the industry, dangerous and hazardous goods, environmental protection and WHS
enterprise communications, management and inventory systems
conditions of service and workplace agreements
enterprise quality assurance procedures
emergency procedures
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
conducting oral communication in the workplace
communicating in writing
achieving meeting outcomes
conducting presentations
negotiating issues in the workplace.
Context of and specific resources for assessment
This unit may be assessed in conjunction with other units that form part of a job role or function.
Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.
Evidence is best gathered using the products, processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies.
The following should be made available:
a workplace or simulated workplace
documentation, such as enterprise or sample policies and procedures related to work processes
real or simulated business information to be communicated
access to communication partners
a qualified workplace assessor.
Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.
Replaces
State Code National Code Title Type
W2832 AURC270889A Communicate business information Unit of competency
Replaced By
State Code National Code Title Type
AXE74 AURAMA002 Communicate business information in an automotive workplace Unit of competency