Elements and Performance Criteria

The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Obligations under franchising agreement may refer to:
reporting of income, sales or turnover
quality assurance requirements
fees and pricing structures
stock control and inventory requirements and reporting of this information
merchandising requirements
fees paid to franchisor
financial controls
limits on trading of other products and services that are outside franchise operations
area of operations or limits to region or territory
franchise corporate image requirements and branding
Legislative requirements may include:
occupational health and safety (OHS) requirements
fire regulations
relevant permits, licences and completion of training programs such as in safe food handling
Australian Taxation Office requirements, including requirements to register as a business and obtain an ABN
local government planning and land use zoning regulations
requirements under employment legislation
Dangerous Goods Act requirements
Liquor Licensing Act requirements
food safety requirements
other legislative requirements specific to the nature and type of franchise
Government refers to:
commonwealth, state/territory and local government
Strategies will be:
broad statements of requirements for compliance
used to develop specific work procedures and compliance checks
Compliance checks may be:
continuous, daily, weekly, monthly as required to ensure compliance
undertaken by franchisee or staff delegated with specific tasks
logged in specific logbook or checked against checklists and filed as required
Training may include that:
specified in the initial franchise agreement
scheduled on a cyclical basis (such as yearly refresher courses and product knowledge workshops)
required by legislation such as first aid, OHS, food handling
The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Obligations under franchising agreement may refer to:
reporting of income, sales or turnover
quality assurance requirements
fees and pricing structures
stock control and inventory requirements and reporting of this information
merchandising requirements
fees paid to franchisor
financial controls
limits on trading of other products and services that are outside franchise operations
area of operations or limits to region or territory
franchise corporate image requirements and branding
Legislative requirements may include:
occupational health and safety (OHS) requirements
fire regulations
relevant permits, licences and completion of training programs such as in safe food handling
Australian Taxation Office requirements, including requirements to register as a business and obtain an ABN
local government planning and land use zoning regulations
requirements under employment legislation
Dangerous Goods Act requirements
Liquor Licensing Act requirements
food safety requirements
other legislative requirements specific to the nature and type of franchise
Government refers to:
commonwealth, state/territory and local government
Strategies will be:
broad statements of requirements for compliance
used to develop specific work procedures and compliance checks
Compliance checks may be:
continuous, daily, weekly, monthly as required to ensure compliance
undertaken by franchisee or staff delegated with specific tasks
logged in specific logbook or checked against checklists and filed as required
Training may include that:
specified in the initial franchise agreement
scheduled on a cyclical basis (such as yearly refresher courses and product knowledge workshops)
required by legislation such as first aid, OHS, food handling

The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this unit must be able to provide evidence that strategies and processes are in place within the franchise to ensure that compliance with franchisee obligations and legislative requirements is monitored and managed over a period of time to minimise or eliminate instances of non-compliance.
Where the franchisee employs staff, including family members, strategies and processes will be in place to ensure that compliance is monitored and managed for actions taken by employees. Compliance checks might be delegated to employees with responsibility being taken for compliance by franchisee.
Specific Evidence Requirements
Required knowledge and understanding include:
OHS requirements:
- specific to nature and type of franchise
- generic to all workplaces
- specific issues such as manual handling, machine guarding, hazardous substances
other legislation, codes of practice and national standards, for example:
- range of legislation covering areas such as fire safety, employment of staff and anti-discrimination, and dangerous goods, liquor licensing and food safety as appropriate
- Franchising Code of Conduct
franchise specific obligations
- as per franchise agreement
- as per updates and amendments to agreement over time
auditing requirements
penalties for non-compliance and context for franchisee obligations and legislative requirements
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds, and physical and mental abilities
leadership (where other staff are employed in franchise)
communication and negotiation skills
problem-solving skills
auditing skills
OHS skills
attributes
- attention to detail
- thoroughness
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks
The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
communicating verbally, including negotiating and consulting and conveying health and safety information
communicating in writing to document strategies, compliance checks and outcomes of these checks
Collecting, analysing and organising information (2)
researching and determining compliance requirements, and strategies to address these
Planning and organising activities (2)
planning and organising cyclical compliance checks
Working in a team (2)
working with staff
working with franchisor and personnel from regulatory agencies
Using mathematical ideas and techniques (-)
not applicable
Solving problems (2)
applying problem-solving to determine action to address instances of non-compliance
Using technology (-)
not applicable
Innovation skills (-)
not applicable
Products that could be used as evidence include:
documented strategies for compliance
audits undertaken
completed training certificates
compliance check schedule and examples of checks made
documented actions to address instances of non-compliance
documented schedule of training and support provided to staff assisting with compliance
Processes that could be used as evidence include:
how compliance requirements were determined
how strategies for compliance were developed
how compliance checks were determined
how other staff were supported to assist with compliance
how instances of non-compliance were addressed
how instances of non-compliance were prevented from recurring and lessons learned from addressing instances of non-compliance
Resource implications for assessment include:
access to workplace documentation
Validity and sufficiency of evidence requires:
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment.
evidence of a schedule of checks being undertaken associated with a broad statement of strategies to ensure compliance in either an actual workplace situation or in a simulated workplace
Integrated competency assessment means:
that this unit can be assessed alone or as part of an integrated assessment activity involving other relevant units in small business management and franchising including:
- BSBFRA402A Establish a franchise
- BSBFRA403A Manage relationship with franchisor
- BSBFRA404A Manage a multiple site franchise
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this unit must be able to provide evidence that strategies and processes are in place within the franchise to ensure that compliance with franchisee obligations and legislative requirements is monitored and managed over a period of time to minimise or eliminate instances of non-compliance.
Where the franchisee employs staff, including family members, strategies and processes will be in place to ensure that compliance is monitored and managed for actions taken by employees. Compliance checks might be delegated to employees with responsibility being taken for compliance by franchisee.
Specific Evidence Requirements
Required knowledge and understanding include:
OHS requirements:
- specific to nature and type of franchise
- generic to all workplaces
- specific issues such as manual handling, machine guarding, hazardous substances
other legislation, codes of practice and national standards, for example:
- range of legislation covering areas such as fire safety, employment of staff and anti-discrimination, and dangerous goods, liquor licensing and food safety as appropriate
- Franchising Code of Conduct
franchise specific obligations
- as per franchise agreement
- as per updates and amendments to agreement over time
auditing requirements
penalties for non-compliance and context for franchisee obligations and legislative requirements
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds, and physical and mental abilities
leadership (where other staff are employed in franchise)
communication and negotiation skills
problem-solving skills
auditing skills
OHS skills
attributes
- attention to detail
- thoroughness
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks
The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
communicating verbally, including negotiating and consulting and conveying health and safety information
communicating in writing to document strategies, compliance checks and outcomes of these checks
Collecting, analysing and organising information (2)
researching and determining compliance requirements, and strategies to address these
Planning and organising activities (2)
planning and organising cyclical compliance checks
Working in a team (2)
working with staff
working with franchisor and personnel from regulatory agencies
Using mathematical ideas and techniques (-)
not applicable
Solving problems (2)
applying problem-solving to determine action to address instances of non-compliance
Using technology (-)
not applicable
Innovation skills (-)
not applicable
Products that could be used as evidence include:
documented strategies for compliance
audits undertaken
completed training certificates
compliance check schedule and examples of checks made
documented actions to address instances of non-compliance
documented schedule of training and support provided to staff assisting with compliance
Processes that could be used as evidence include:
how compliance requirements were determined
how strategies for compliance were developed
how compliance checks were determined
how other staff were supported to assist with compliance
how instances of non-compliance were addressed
how instances of non-compliance were prevented from recurring and lessons learned from addressing instances of non-compliance
Resource implications for assessment include:
access to workplace documentation
Validity and sufficiency of evidence requires:
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment.
evidence of a schedule of checks being undertaken associated with a broad statement of strategies to ensure compliance in either an actual workplace situation or in a simulated workplace
Integrated competency assessment means:
that this unit can be assessed alone or as part of an integrated assessment activity involving other relevant units in small business management and franchising including:
- BSBFRA402A Establish a franchise
- BSBFRA403A Manage relationship with franchisor
- BSBFRA404A Manage a multiple site franchise