Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Obligations under franchising agreement may include:
area of operations or limits to region or territory
fees and pricing structures
fees paid to franchisor
financial controls
franchise corporate image requirements and branding
limits on trading of other products and services that are outside franchise operations
merchandising requirements
quality assurance requirements
reporting of income, sales or turnover
stock control and inventory requirements, and reporting of this information
Legislative requirements may include:
Australian Taxation Office requirements, including requirements to register as a business and obtain an (Australian Business Number) ABN
Dangerous Goods Act requirements
fire regulations
food safety requirements
Liquor Licensing Act requirements
local government planning and land use zoning regulations
OHS requirements
other legislative requirements specific to the nature and type of franchise
relevant permits, licences and completion of training programs such as in safe food handling
requirements under employment legislation
Government may include:
commonwealth
local government
state/territory
Strategies may be:
broad statements of requirements for compliance
used to develop specific work procedures and compliance checks
Compliance checks may be:
continuous, daily, weekly, monthly as required to ensure compliance
logged in specific logbook or checked against checklists and filed as required
undertaken by franchisee or staff delegated with specific tasks
Training may include:
a cyclical schedule (such as yearly refresher courses and product knowledge workshops)
legislative requirements such as first aid, OHS, food handling
specifications in the initial franchise agreement

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
schedule of checks being undertaken associated with a broad statement of strategies to ensure compliance
compliance check schedule and examples of checks made
documented actions to address instances of non-compliance
demonstrated support to staff to assist with compliance
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of real franchisee agreements and related documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of action taken to address non-compliance
oral or written questioning to assess knowledge of franchisee arrangements
evaluation of strategies developed for compliance
review of documentation recording timing and outcomes of compliance checks.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.