Unit of competency Outline
Date retreived
22/07/2026 9:43 AM AWST
22/07/2026 9:43 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process parcels and letters
Process parcels and letters
Unit of competency
National Code
TLIA2046A
TLIA2046A
State Code
D4898
D4898
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/11/2014
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
04/11/2014
Nominal Hours
20
Description
This unit involves the skills and knowledge required to manually process parcels and letters in accordance with workplace requirements, including carrying out all required preparations, processing parcels and mail manually, and completing the processing operations. The process includes all actions after receipt from streaming up to immediately prior to despatch. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Prepare to process parcels and mail manually
- 1.1 Individual and work team priorities and responsibilities are identified and confirmed
- 1.2 All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied
- 1.3 The availability of parcels and mail to be processed is identified and confirmed
- 1.4 The appropriate sort plan is identified, accessed and applied
- 1.5 Parcels and mail to be processed are transferred to processing point
- 1.6 Labels for identifying the destination of mail are created and affixed to trays
2Process parcels and mail manually
- 2.1 Internal operating procedures and standards are applied to the manual processing of parcels and mail
- 2.2 Parcels and mail are processed accurately and correctly in compliance with priority for processing
- 2.3 Parcels and mail are handled safely to minimise risk of injury to people and damage to parcels
- 2.4 Parcels and mail that are incorrectly classified and non-conforming items are identified, separated and re-processed
- 2.5 Parcels and mail are sorted to their correct destination and placed in appropriate mail container for distribution
3Complete process for parcels and mail
- 3.1 Parcel and mail containers/bag racks are cleared down, sealed and labelled
- 3.2 Parcel and mail containers are weighed and labelled to ensure compliance with workplace procedures
- 3.3 Information required to complete records of parcels and mail processed is provided and recorded
- 3.4 Parcels and mail are transferred to next processing point using appropriate shifting equipment, and labels are scanned as required
- 3.5 Excess equipment is removed and work area prepared for next activity/shift
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Workplaces may comprise
large, medium or small worksites
Facilities may be:
within an airport environment
Customers may be
external (including international) or internal
Hazards may include:
vehicular traffic and pedestrians
dust and vapours
hazardous or dangerous materials
humidity, air temperature
lighting conditions
machinery/equipment moving parts
noise
Weighing devices may be:
mechanical
automated
weighbridge
Work priorities may be communicated through:
briefings
noticeboards
announcements
Equipment may include:
pipe wheelers
bag rack
scanners
tipping belt
knife
pallet jack/maverick
powered lifters
bags
scales
labels
forklift
sorting frames
carousel
bins
strings
stillages
unit load devices (ULDs) and wheeled unit load devices (WULDs)
ULD stands and lifters (dollies)
vertical sorting frames (VSFs) and vertical sorting divisions (VSDs)
flute tubs
ergonomic chairs
bags
spectrum
ULD tipper
conveyor belts
strapping machine
plastic and cardboard trays
barcode sorter (BCS)
parcel machines
TMS
label printer
optical character reader (OCR)
letter mail labelling machine (LMLM)
letter indexing desks (LIDS)
flat multi-line optical character reader (FSM)
scissor jacks
kingfishers
tray tipper
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
protective clothing
high visibility clothing
Communication in the work area may include:
phone
fax
email
electronic data transfer (EDI)
RF systems
radio
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, operating procedures and practices
Management Operating System (MOS)
Management Information System (MIS)
sorting system information including:
postcode book, national sort plan and state sort plan
postal guide
international postcode directory
label charts
quality assurance procedures
induction documentation
competency standards and training materials
job specifications and procedures
award, enterprise bargaining agreement or other industrial arrangements
manufacturers specifications
codes of practice, including national standards for manual handling and the industry safety code
supplier and or/client instructions
HAZCHEM chart/material safety data sheets
safety observation feedback program
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations
equal opportunity, equal employment opportunity and affirmative action legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Workplaces may comprise
large, medium or small worksites
Facilities may be:
within an airport environment
Customers may be
external (including international) or internal
Hazards may include:
vehicular traffic and pedestrians
dust and vapours
hazardous or dangerous materials
humidity, air temperature
lighting conditions
machinery/equipment moving parts
noise
Weighing devices may be:
mechanical
automated
weighbridge
Work priorities may be communicated through:
briefings
noticeboards
announcements
Equipment may include:
pipe wheelers
bag rack
scanners
tipping belt
knife
pallet jack/maverick
powered lifters
bags
scales
labels
forklift
sorting frames
carousel
bins
strings
stillages
unit load devices (ULDs) and wheeled unit load devices (WULDs)
ULD stands and lifters (dollies)
vertical sorting frames (VSFs) and vertical sorting divisions (VSDs)
flute tubs
ergonomic chairs
bags
spectrum
ULD tipper
conveyor belts
strapping machine
plastic and cardboard trays
barcode sorter (BCS)
parcel machines
TMS
label printer
optical character reader (OCR)
letter mail labelling machine (LMLM)
letter indexing desks (LIDS)
flat multi-line optical character reader (FSM)
scissor jacks
kingfishers
tray tipper
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
protective clothing
high visibility clothing
Communication in the work area may include:
phone
fax
electronic data transfer (EDI)
RF systems
radio
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, operating procedures and practices
Management Operating System (MOS)
Management Information System (MIS)
sorting system information including:
postcode book, national sort plan and state sort plan
postal guide
international postcode directory
label charts
quality assurance procedures
induction documentation
competency standards and training materials
job specifications and procedures
award, enterprise bargaining agreement or other industrial arrangements
manufacturers specifications
codes of practice, including national standards for manual handling and the industry safety code
supplier and or/client instructions
HAZCHEM chart/material safety data sheets
safety observation feedback program
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations
equal opportunity, equal employment opportunity and affirmative action legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWN55 | TLIA2046 | Process parcels and letters | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W913 | TLI21210 | Certificate II in Driving Operations | Qualification |
| W918 | TLI21710 | Certificate II in Road Transport Yard Operations (Freight Handler) | Qualification |
| W917 | TLI21610 | Certificate II in Warehousing Operations | Qualification |