Unit of competency Outline
Date retreived
22/07/2026 11:13 PM AWST
22/07/2026 11:13 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage relationships with non-customer external organisations
Manage relationships with non-customer external organisations
Unit of competency
National Code
MSACMC610A
MSACMC610A
State Code
W8968
W8968
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/06/2011
Field of Education
080301 - Business Management
Original Release Date
30/06/2011
Nominal Hours
60
Description
This unit is focused on the skills needed to identify and manage relationships with non-customer external organisations such as community groups, other businesses, training providers, research organisations and government departments.
Notes
Elements and Performance Criteria
1. Identify mutual interest
- 1.1. Clarify the reason contact was/is to be made
- 1.2. Identify expectations of initiating organisation
- 1.3. Discuss expectations, ability to meet those expectations and areas of mutual interest
2. Determine contribution of relationship
- 2.1. Identify any value contributions from relationship
- 2.2. Identify waste arising from relationship
- 2.3. Classify waste as necessary or unnecessary
3. Manage the relationship. in order to enhance the enterprise reputation, efficiency and profitability
- 3.1. Measure performance of relationship against expectations
- 3.2. Develop systems to enhance mutual benefit and value contributions from relationship
- 3.3. Develop systems to minimise and control necessary waste without causing harm
- 3.4. Eliminate unnecessary waste where possible without causing harm
- 3.5. Manage or terminate the relationship is a manner which enhances the organisation
Contacts may be made for the purpose of research, innovation, mutual cooperation, strategic alliances, computer (or other) technology, emergency response etc.
Waste (also known as muda in the Toyota Production System and its derivatives) is any activity which does not contribute to customer benefit/features in the product. Within manufacturing, categories of waste include:
excess production and early production
delays
movement and transport
poor process design
inventory
inefficient performance of a process
making defective items.
Waste for this unit may include activities which do not yield any benefit to the organisation or any benefit to the organisations customers.
Necessary waste is any activity or cost which does not contribute directly to customer benefit/feature in the product, and which
Unnecessary waste is any activity or cost which does not contribute directly to customer benefit/features in the product and
Waste (also known as muda in the Toyota Production System and its derivatives) is any activity which does not contribute to customer benefit/features in the product. Within manufacturing, categories of waste include:
excess production and early production
delays
movement and transport
poor process design
inventory
inefficient performance of a process
making defective items.
Waste for this unit may include activities which do not yield any benefit to the organisation or any benefit to the organisations customers.
Necessary waste is any activity or cost which does not contribute directly to customer benefit/feature in the product, and which
Unnecessary waste is any activity or cost which does not contribute directly to customer benefit/features in the product and
Overview of assessment requirements
The person will deal with a range of non-customer external organisations. Relationships will be managed so as to be of benefit.
What are the specific resource requirements for this unit?
Access to an organisation using competitive manufacturing.
What critical aspects of evidence are required to demonstrate competency in this unit?
Evidence of relationships with external, non-customer organisations and their management.
In what context should assessment occur?
Assessment will occur in an organisation following competitive manufacturing or by a suitable case study.
Are there any other units which could or should be assessed with this unit or which relate directly to this unit?
What method of assessment should apply?
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.
Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.
The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.
The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.
What evidence is required for demonstration of consistent performance?
There should be evidence from a number of relationships managed over an extended period.
The person will deal with a range of non-customer external organisations. Relationships will be managed so as to be of benefit.
What are the specific resource requirements for this unit?
Access to an organisation using competitive manufacturing.
What critical aspects of evidence are required to demonstrate competency in this unit?
Evidence of relationships with external, non-customer organisations and their management.
In what context should assessment occur?
Assessment will occur in an organisation following competitive manufacturing or by a suitable case study.
Are there any other units which could or should be assessed with this unit or which relate directly to this unit?
What method of assessment should apply?
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.
Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.
The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.
The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.
What evidence is required for demonstration of consistent performance?
There should be evidence from a number of relationships managed over an extended period.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W2560 | MCMC611A | Manage people relationships | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD552 | MSS405010A | Manage relationships with non-customer external organisations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W529 | MSA61108 | Advanced Diploma of Competitive Manufacturing | Qualification |
| D552 | MSS50111 | Diploma of Sustainable Operations | Qualification |