Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to all work environments and sectors within the industry.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes items of equipment such as:
telephone
two way radio
computer equipment.
Information sources and plant documentation may include:
operating procedures
work instructions
incident procedures
operating manuals
quality procedures
training program contents/materials
safety data sheets
job cards
maintenance logs
non compliance reports
incidence and accident reports
permits
schematics/process flows/engineering drawings.
Reports
Reports includes the following as appropriate to workplace requirements:
oral
written
electronic
handovers (giving/receiving).

Problems
Respond to routine problems means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
difficulty in quickly locating information required
missing forms, logbooks etc.
conflicting work priorities
delays in reporting of information
information is inaccessible
absence of approver/ other signatories
breakdown of communication equipment.
Appropriate action for non-routine problems may be reported to designated person
or other action identified in the procedures.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Assessment will occur on the job or in a simulated workplace. In all cases it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to provide and assess all required information and that the information provided both verbally and in writing is completed in a clear and concise manner, that is easily understood by others and in accordance with workplace requirements
Consistent performance should be demonstrated. For example, look to see that:
reports and records are completed accurately, concisely and in accordance with procedures
all information is provided in an efficient, effective, courteous and timely manner
completion of shift handover, log books and company production records conveys all relevant information
information sharing demonstrates effective communication processes such as turn-taking, participating in discussions and tolerating views of others in a way that contributes to the overall discussion
notes of discussion are prepared so that they can be clearly interpreted by the receiver
communication distinguishes between relevant and peripheral issues.
Assessment method and context
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge. A holistic approach should be taken to the assessment.
Competence in this unit may be assessed:
by observation and questioning to indicate understanding
in a situation allowing the generation of evidence of the ability to respond to problems
by using a suitable simulation and/or a range of case studies/scenarios
by a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Reasonable adjustment of assessment tasks will be undertaken as required.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.