Unit of competency Outline
Date retreived
22/07/2026 11:10 PM AWST
22/07/2026 11:10 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver emergency relief services
Deliver emergency relief services
Unit of competency
National Code
CHCER301B
CHCER301B
State Code
WC910
WC910
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
21/07/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required by workers involved in the provision of emergency relief services
Notes
Elements and Performance Criteria
1. Apply communication skills appropriate to emergency relief context
- 1.1 Communicate appropriately in order to identify client needs and issues
- 1.2 Assist clients to resolve their needs and issues using appropriate communication skills
- 1.3 Communicate mission and values of the service agency appropriately
- 1.4 Communicate appropriately in working with other agencies
2. Provide emergency relief services
- 2.1 Assess client needs to ensure appropriate support is recommended
- 2.2 Provide information to clients according to their needs
- 2.3 Ensure recommended relief services are within agency's capabilities to provide
- 2.4 Refer clients to other appropriate agencies, services and professionals where necessary
- 2.5 Provide support and advocacy for clients according to client needs
- 2.6 Provide emergency relief services according to legislative and agency procedures
3. Review and monitor own work
- 3.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities
- 3.2 Address diverse views and conflicts within the organisation as appropriate to ensure service provision is maintained
- 3.3 Participate in organisation monitoring activities to enable service provision to be reviewed
- 3.4 Seek to address difficulties with appropriate people and seek assistance when required
4. Undertake administrative duties
- 4.1 Maintain networks with other agencies
- 4.2 Attend review meetings to review agency range of services as required
- 4.3 Maintain statistics in accordance with organisation requirements
- 4.4 Maintain client files and financial records in accordance with organisation requirements
- 4.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks
- 4.6 Undertake activities as required to support organisation mission and values
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client needs and issues may include:
Financial difficulties
Difficulties with utilities
Housing issues
Dealing with public authorities
Food provision
Family conflict
Other agencies may include:
Government departments
Utilities
Banks
Transport providers
Courts
Health services
Church agencies
Welfare agencies
Local government agencies
Police
Other service providers
Information may include:
Available support services
Government agencies (federal, state/territory and local)
Completing forms and documents
Rights and responsibilities of clients
Appropriate support may include:
Provision of food vouchers
Organisation of emergency housing
Negotiating with utilities
Provision of financial counselling
Referral to other agencies
Completion of forms
Assessing suicide risk
Providing information/options
Legislative and agency procedures may include:
Duty of care responsibilities
Limitations of legal responsibility
Mandatory reporting requirements
Privacy legislation
Funding guidelines
Work health and safety (WHS)
Food handling regulations
Anti-discrimination legislation and sexual harassment
Equal employment opportunity legislation
Health inspections
Child protection
Police checks
Goods and Services Tax (GST)
Funding raising legislation
Prohibitive employment
Disability
Racial vilification legislation
Service delivery guidelines
Food management
Codes of ethics and codes of conduct
Rights and responsibilities
Relief services policies
Guidelines for giving vouchers
Compliant procedures and resolution
Emergency and shut down procedures
Office opening/closing procedures
Reporting requirements
Data collection
Risk management
Working within roles and responsibilities
Volunteer agreements
Indemnity insurance
Security (personal and property inc information)
Statistics may include:
Number of clients
Client demographics
Food given
Presenting issues
Unmet needs
Vouchers
Utility accounts
Travel
Furniture/clothing
Service monitoring may include:
Agency review procedures
Incident debriefing
Care of volunteers
Performance appraisal
Workload management
Stress management
Advocacy may include:
Negotiations with utility companies
Negotiations with health and welfare providers
Negotiations with finance providers
Negotiations with housing providers
Negotiations with government agencies
Negotiations with education providers
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client needs and issues may include:
Financial difficulties
Difficulties with utilities
Housing issues
Dealing with public authorities
Food provision
Family conflict
Other agencies may include:
Government departments
Utilities
Banks
Transport providers
Courts
Health services
Church agencies
Welfare agencies
Local government agencies
Police
Other service providers
Information may include:
Available support services
Government agencies (federal, state/territory and local)
Completing forms and documents
Rights and responsibilities of clients
Appropriate support may include:
Provision of food vouchers
Organisation of emergency housing
Negotiating with utilities
Provision of financial counselling
Referral to other agencies
Completion of forms
Assessing suicide risk
Providing information/options
Legislative and agency procedures may include:
Duty of care responsibilities
Limitations of legal responsibility
Mandatory reporting requirements
Privacy legislation
Funding guidelines
Work health and safety (WHS)
Food handling regulations
Anti-discrimination legislation and sexual harassment
Equal employment opportunity legislation
Health inspections
Child protection
Police checks
Goods and Services Tax (GST)
Funding raising legislation
Prohibitive employment
Disability
Racial vilification legislation
Service delivery guidelines
Food management
Codes of ethics and codes of conduct
Rights and responsibilities
Relief services policies
Guidelines for giving vouchers
Compliant procedures and resolution
Emergency and shut down procedures
Office opening/closing procedures
Reporting requirements
Data collection
Risk management
Working within roles and responsibilities
Volunteer agreements
Indemnity insurance
Security (personal and property inc information)
Statistics may include:
Number of clients
Client demographics
Food given
Presenting issues
Unmet needs
Vouchers
Utility accounts
Travel
Furniture/clothing
Service monitoring may include:
Agency review procedures
Incident debriefing
Care of volunteers
Performance appraisal
Workload management
Stress management
Advocacy may include:
Negotiations with utility companies
Negotiations with health and welfare providers
Negotiations with finance providers
Negotiations with housing providers
Negotiations with government agencies
Negotiations with education providers
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment
Method of assessment
Assessment may include observation, questioning and evidence gathered from the workplace environment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment
Method of assessment
Assessment may include observation, questioning and evidence gathered from the workplace environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2472 | CHCER301A | Deliver emergency relief services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC34 | CHCCDE016 | Deliver emergency relief services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J045 | CHC52312 | Diploma of Community Services (Development and or Humanitarian Assistance) | Qualification |