Unit of competency Outline

Date retreived
23/07/2026 12:53 AM AWST

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Deliver emergency relief services

Deliver emergency relief services

Unit of competency
National Code
CHCER301A
State Code
D2472
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
16/05/2011
Field of Education
090515 - Welfare Studies
Original Release Date
16/05/2011
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required by workers involved in the provision of emergency relief services
Notes
Elements and Performance Criteria
1. Apply communication skills appropriate to emergency relief context
  • 1.1 Communicate appropriately in order to identify client needs and issues
  • 1.2 Assist clients to resolve their needs and issues using appropriate communication skills
  • 1.3 Communicate mission and values of the service agency appropriately
  • 1.4 Communicate appropriately in working with other agencies
2. Provide emergency relief services
  • 2.1 Assess client needs to ensure appropriate support is recommended
  • 2.2 Provide information to clients according to their needs
  • 2.3 Ensure recommended relief services are within agency's capabilities to provide
  • 2.4 Refer clients to other appropriate agencies, services and professionals where necessary
  • 2.5 Provide support and advocacy for clients according to client needs
  • 2.6 Provide emergency relief services according to legislative and agency procedures
3. Review and monitor own work
  • 3.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities
  • 3.2 Address diverse views and conflicts within the organisation as appropriate to ensure service provision is maintained
  • 3.3 Participate in organisation monitoring activities to enable service provision to be reviewed
  • 3.4 Seek to address difficulties with appropriate people and seek assistance when required
4. Undertake administrative duties
  • 4.1 Maintain networks with other agencies
  • 4.2 Attend review meetings to review agency range of services as required
  • 4.3 Maintain statistics in accordance with organisation requirements
  • 4.4 Maintain client files and financial records in accordance with organisation requirements
  • 4.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks
  • 4.6 Undertake activities as required to support organisation mission and values
No information
No information
Replaced By
State Code National Code Title Type
WC910 CHCER301B Deliver emergency relief services Unit of competency
No information