Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property information may include information relating to:
company services
construction costs
current and planned property or site developments
depreciation schedules
leasing rates
management policy and procedures
marketing services
occupancy rates
operating costs
property characteristics including:
availability of alternative energy sources, including:
solar hot water and heating
wind generation
accessibility for people with disabilities
energy efficiency achieved by processes and products, such as:
building orientation
energy efficient planting
insulation
low energy building techniques
energy ratings, such as 5 or 6 star
water saving devices
sales information.
Relevant people may include:
clients
colleagues
legal representatives
members of industry associations
supervisors.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Sources of property information may include:
internet and intranet
local, state and federal government documents and registers
newspapers and journals
policy statements
property reports
qualitative and quantitative data
television and radio.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
consumer protection
environmental and zoning laws affecting:
access security
access and property use
energy efficiency
freedom of information
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
public health
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
Interpersonal techniques may include:
active listening
consultation methods
interpreting non-verbal and verbal messages
questioning to clarify and confirm understanding
seeking feedback
using language and concepts appropriate to cultural differences.
Suitable format may relate to:
incorporating graphics and pictures
using a particular software application
using standardised forms
using tables and charts.
Feedback on future information needs may be obtained from:
clients and colleagues
documentation and reports
quality assurance data
questionnaires
regular meetings.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of gathering and organising property information in a format that is suitable for decision making. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately determining information requirements and providing property information to meet identified and defined purposes
identifying and addressing gaps in collected data
knowledge of agency practices, ethical standards and legislative requirements associated with gathering and organising property information in a format that is suitable for decision making
sourcing, organising and using information in compliance with applicable industry and legal requirements
using consultative processes to review, maintain and improve existing information collection and reporting processes.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.