Unit of competency Outline
Date retreived
22/07/2026 9:09 AM AWST
22/07/2026 9:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Ensure site usability for full range of users
Ensure site usability for full range of users
Unit of competency
National Code
ICAT4184B
ICAT4184B
State Code
D0227
D0227
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/11/2007
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
29/11/2007
Nominal Hours
15
Description
This unit defines the competency required to ensure that clients can use a website once a connection has been established.The following units are linked and form an appropriate cluster:ICAA4142C Design a website to meet technical requirementsICAB4135B Create a simple mark up language document to specificationICAB4171B Develop cascading style sheetsICAD4209B Write content for web pagesICAI4189B Ensure website content meets technical protocols and standardsICAT4183B Confirm accessibility of website for people with special needsICAT4185B Create a website testing procedureICAT4186B Conduct operational acceptance tests of websitesNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Design a site user test
- 1.1. Establish usability test methods
- 1.2. Identify critical business functions
- 1.3. Identify full range of users
- 1.4. Confirm user expectations through market analysis, business intelligence and customer feedback
- 1.5. Establish performance potential of the business from business requirements or other approved sources
- 1.6. Establish performance measurement and success criteria to measure actual performance against user expectations
- 1.7. Test site when ready and record outcomes
2. Conduct user test
- 2.1. Document process performance indicators and benchmarks and disseminate to sample group of users
- 2.2. Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification
- 2.3. Ensure maximum user satisfaction through ease of navigation controls and design
- 2.4. Ensure user and legal, accessibility, privacy and equity requirements and expectations are met
3. Evaluate user test
- 3.1. Collate site performance results and measure against performance indicators and benchmarks based on user expectations
- 3.2. Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements
- 3.3. Establish an evaluation feedback mechanism and provide to users
4. Document results
- 4.1. Identify solutions to problems during the testing phase
- 4.2. Discuss problems with developers and ensure solutions are continuously refined
- 4.3. Ensure proposed solutions meet business requirements and user expectations
- 4.4. Document final solutions in line with organisational guidelines, and distribute to appropriate person
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
a person within a department
a department within the organisation
a third party
business
system
application
network
people in the organisation
timeframe
cost implications
technical and logistical considerations
technical requirements
user problem statement
current system functionality
new hardware
hardware upgrades
new software
software upgrades
user training
implementing a new system
business
system
application
network
people in the organisation
surveys
questionnaires
interviews
meetings
problems with the business
system
application
network
people in the organisation
personal use of emails and internet access
content of emails
downloading information and accessing particular websites
opening mail with attachments
virus risk
dispute resolution
document procedures and templates
communication methods
financial control mechanisms
supervisor
teacher
authorised business representative
client
a person within a department
a department within the organisation
a third party
business
system
application
network
people in the organisation
timeframe
cost implications
technical and logistical considerations
technical requirements
user problem statement
current system functionality
new hardware
hardware upgrades
new software
software upgrades
user training
implementing a new system
business
system
application
network
people in the organisation
surveys
questionnaires
interviews
meetings
problems with the business
system
application
network
people in the organisation
personal use of emails and internet access
content of emails
downloading information and accessing particular websites
opening mail with attachments
virus risk
dispute resolution
document procedures and templates
communication methods
financial control mechanisms
supervisor
teacher
authorised business representative
client
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to design a valid usability test, facilitate the test process and document the results. The proposed solutions must meet user needs and the current and future needs of the business.
To demonstrate competency in this unit the person will require access to:
Web servers
E-business website
Site server
Site server software
Analysis software
Requirements documentation
Customer relationship model
Context of and specific resources for assessment
This competency is about testing a website to see how easy it is for humans to interact with. Ensuring site usability is important as more companies, individuals and community groups need websites to reach clients and other stakeholders. Sometimes usability issues can make websites unworkable or ineffective.
Usability testing is sometimes seen as that stage of overall systems testing in which the developed system is compared to users' expectations and needs.
The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.
Assessment must ensure:
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.
Applications may involve responsibility for, and limited organisation of, others.
The scope and complexity of knowledge and skills is dependent on the tasks undertaken as part of a specified activity.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAA4142C Design a website to meet technical requirements
ICAB4135B Create a simple mark-up language document to specification
ICAB4171B Develop cascading style sheets
ICAD4209B Write content for web pages
ICAI4189B Ensure website content meets technical protocols and standards
ICAT4183B Confirm accessibility of website for people with special needs
ICAT4185B Create a website testing procedure
ICAT4186B Conduct operational acceptance tests of websites
An individual demonstrating this competency would be able to:
Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
Apply solutions to a defined range of unpredictable problems
Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
Identify, analyse and evaluate information from a variety of sources
Take responsibility for own outputs in relation to specified quality standards
Take limited responsibility for the quantity and quality of the output of others
Additionally, an individual demonstrating this competency would be able to:
Provide benchmarks of websites for examination
Interpret available information and request clarification where needed
Take responsibility for output
Maintain knowledge of industry products and services
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to design a valid usability test, facilitate the test process and document the results. The proposed solutions must meet user needs and the current and future needs of the business.
To demonstrate competency in this unit the person will require access to:
Web servers
E-business website
Site server
Site server software
Analysis software
Requirements documentation
Customer relationship model
Context of and specific resources for assessment
This competency is about testing a website to see how easy it is for humans to interact with. Ensuring site usability is important as more companies, individuals and community groups need websites to reach clients and other stakeholders. Sometimes usability issues can make websites unworkable or ineffective.
Usability testing is sometimes seen as that stage of overall systems testing in which the developed system is compared to users' expectations and needs.
The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.
Assessment must ensure:
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.
Applications may involve responsibility for, and limited organisation of, others.
The scope and complexity of knowledge and skills is dependent on the tasks undertaken as part of a specified activity.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAA4142C Design a website to meet technical requirements
ICAB4135B Create a simple mark-up language document to specification
ICAB4171B Develop cascading style sheets
ICAD4209B Write content for web pages
ICAI4189B Ensure website content meets technical protocols and standards
ICAT4183B Confirm accessibility of website for people with special needs
ICAT4185B Create a website testing procedure
ICAT4186B Conduct operational acceptance tests of websites
An individual demonstrating this competency would be able to:
Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
Apply solutions to a defined range of unpredictable problems
Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
Identify, analyse and evaluate information from a variety of sources
Take responsibility for own outputs in relation to specified quality standards
Take limited responsibility for the quantity and quality of the output of others
Additionally, an individual demonstrating this competency would be able to:
Provide benchmarks of websites for examination
Interpret available information and request clarification where needed
Take responsibility for output
Maintain knowledge of industry products and services
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8828 | ICAT4184A | Ensure site usability for full range of users | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8145 | ICAWEB422A | Ensure website access and useability | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C861 | ICA40305 | Certificate IV in Information Technology (Websites) | Qualification |