Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:
department within the organisation
person within a department
third party.
Business requirements may refer to:
application
business
network
people in the organisational system.
Success criteria may include:
cost implications
technical and logistical considerations
timeframe.
Business specification may include:
current system functionality
technical requirements
user problem statement.
Requirements may refer to:
application
business
network
people in the organisation
system
implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs.
Feedback mechanism may include:
interviews
meetings
questionnaires
surveys.
Solutions may include:
implementing a new system
new hardware and hardware upgrades
new software and software upgrades
user training.
Problems may refer to:
application
network
people in the organisation
problems with the business
system.
Organisational guidelines may include:
communication methods
content of emails
dispute resolution
document procedures and templates
downloading information and accessing particular websites
financial control mechanisms
opening mail with attachments
personal use of emails and internet access
virus risk.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
research user needs
design a valid usability test
facilitate the test process and document the results
propose solutions to meet user needs and the current and future needs of the business.
Context of and specific resources for assessment
Assessment must ensure access to:
analysis software
ebusiness website
organisational policy and procedures
requirements documentation
site server
site server software
web servers
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate designing and conducting a site user test
review of candidate’s documented test performance results measured against performance indicators and benchmarks
verbal or written questioning to assess candidate’s knowledge of features of benchmark websites provided by candidate for review.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.