Unit of competency Outline

Date retreived
22/07/2026 4:44 PM AWST

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Run standard diagnostic tests

Run standard diagnostic tests

Unit of competency
National Code
ICTSAS308
State Code
OAP94
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/01/2019
View on TGA
State Implementation and Classification
Approved Date
22/05/2019
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
22/05/2019
Nominal Hours
15
Description
This unit describes the skills and knowledge required to troubleshoot problems, identify and implement preventative maintenance techniques, and conduct diagnostic tests on a range of platforms.It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify common symptoms and preventative maintenance techniques for ICT software and hardware
  • 1.1 Plan troubleshooting processes for ICT software and hardware to guide the resolution of common ICT problems based on requirements for ICT testing and maintenance
  • 1.2 Determine and document common symptoms of ICT problems for ICT software and hardware to increase troubleshooting process efficiency and focus
  • 1.3 Identify and select testing and preventative maintenance techniques taking into consideration the common symptoms of ICT problems to complete planning troubleshooting processes
2. Operate system diagnostics
  • 2.1 Run the system diagnostic program according to specifications to identify required modifications in line with requirements for ICT testing and maintenance
  • 2.2 Modify the system configuration as indicated by the diagnostic program to address symptoms
  • 2.3 Carry out preventative maintenance techniques to address common symptoms of ICT problems
3. Monitor and remove system viruses
  • 3.1 Scan system to check and maintain virus protection
  • 3.2 Report identified viruses and proposed actions to superior to gain approval
  • 3.3 Implement approved actions to remove detected virus infections using software tools and procedures and by restoring backups
  • 3.4 Document virus symptoms and removal information to keep a record of actions for future application
No information
No information
Replaces
State Code National Code Title Type
AUW35 ICTSAS301 Run standard diagnostic tests Unit of competency