Unit of competency Outline

Date retreived
23/07/2026 1:42 PM AWST

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Run standard diagnostic tests

Run standard diagnostic tests

Unit of competency
National Code
ICTSAS301
State Code
AUW35
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
15
Description
This unit describes the skills and knowledge required to troubleshoot problems and conduct diagnostic tests on a range of platforms.It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify common symptoms and preventative maintenance techniques
  • 1.1 Develop a troubleshooting process to help resolve problems
  • 1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems
  • 1.3 Identify common preventative maintenance techniques to support maintenance strategies
2. Operate system diagnostics
  • 2.1 Run the system diagnostic program according to specification
  • 2.2 Modify the system configuration as indicated by the diagnostic program
  • 2.3 Carry out preventative maintenance in line with organisational guidelines
3. Scan system for viruses
  • 3.1 Scan the system to check and maintain virus protection
  • 3.2 Report identified viruses to an appropriate person
  • 3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups
  • 3.4 Document relevant symptom and removal information
No information
No information
Replaces
State Code National Code Title Type
D8057 ICASAS301A Run standard diagnostic tests Unit of competency
Replaced By
State Code National Code Title Type
OAP94 ICTSAS308 Run standard diagnostic tests Unit of competency