Elements and Performance Criteria

Clients(s) may be internal or external, national or international and may include
Victims/survivors
witnesses
family
next of kin
victim's family
coroners
media
community groups
members of the public
volunteer and other outside organisations
other police services/law enforcement agencies
emergency services
government and non-government agencies
owners/agents/operators
business/organisations
offenders

Client needs may include
equitable treatment and meeting the special needs of disadvantaged and vulnerable groups
provision of training
information and assistance to other organisations and emergency service authorities

Duty of Care may include
statutory requirements
moral and ethical standards
common law principles
fiduciary duties and conventions

Feedback from clients can
be short or long term, formal or informal

Special support services may include
internal or external and may include medical/counselling care
emergency
Variations in requirements and procedures may occur between policing organisation and specialist functional areas

Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in responsiveness to client needs and quality of the service provided; communication with different types of clients; and accuracy of information provided to clients
Consistency in performance
Evidence of competency in this unit will need to be gathered over time and from across a range actual/simulated workplace activities

Context of and specific resources for assessment
Context of assessment
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Specific resources for assessment
No special requirements

Guidance information for assessment
Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.