Unit of competency Outline
Date retreived
22/07/2026 1:37 AM AWST
22/07/2026 1:37 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Address client needs
Address client needs
Unit of competency
National Code
PUAPOL012A
PUAPOL012A
State Code
C3908
C3908
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/02/2002
Field of Education
091105 - Police Studies
Original Release Date
19/02/2002
Nominal Hours
20
Description
Notes
Elements and Performance Criteria
No information
Clients(s) may be internal or external, national or international and may include
Victims/survivors
witnesses
family
next of kin
victim's family
coroners
media
community groups
members of the public
volunteer and other outside organisations
other police services/law enforcement agencies
emergency services
government and non-government agencies
owners/agents/operators
business/organisations
offenders
Client needs may include
equitable treatment and meeting the special needs of disadvantaged and vulnerable groups
provision of training
information and assistance to other organisations and emergency service authorities
Duty of Care may include
statutory requirements
moral and ethical standards
common law principles
fiduciary duties and conventions
Feedback from clients can
Be short or long term, formal or informal
Special support services may include
Internal or external and may include medical/counselling care emergency.
Variations in requirements and procedures may occur between policing organisation and specialist functional areas
Victims/survivors
witnesses
family
next of kin
victim's family
coroners
media
community groups
members of the public
volunteer and other outside organisations
other police services/law enforcement agencies
emergency services
government and non-government agencies
owners/agents/operators
business/organisations
offenders
Client needs may include
equitable treatment and meeting the special needs of disadvantaged and vulnerable groups
provision of training
information and assistance to other organisations and emergency service authorities
Duty of Care may include
statutory requirements
moral and ethical standards
common law principles
fiduciary duties and conventions
Feedback from clients can
Be short or long term, formal or informal
Special support services may include
Internal or external and may include medical/counselling care emergency.
Variations in requirements and procedures may occur between policing organisation and specialist functional areas
Critical aspects of evidence
It is essential for this unit that competence be demonstrated in responsiveness to client needs and quality of the service provided; communication with different types of clients; and accuracy of information provided to clients
Interdependent assessment of Unit
Pre-requisite: Nil
Co-requisite: Nil
Underpinning knowledge
jurisdictional laws
policy and procedures and in particular legislation pertaining to Freedom of Information and Privacy issues procedures
client needs analysis and feedback gathering strategies
negotiation practices and techniques
application of, and adherence to, security classification procedures
range of available support services and agencies
'duty of care' responsibilities
Underpinning skills
oral and written communication
evaluating information and disseminating it to clients
liaising with various levels/types of the clients and gaining their support for policing activities
basic instructing/presenting
negotiation,
presenting/modelling a professional ethical approach to all levels of clients
Resource implications
No special requirements
Consistency in performance
Evidence of competency in this unit will need to be gathered over time and from across a range actual/simulated workplace activities
Context of assessment
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
It is essential for this unit that competence be demonstrated in responsiveness to client needs and quality of the service provided; communication with different types of clients; and accuracy of information provided to clients
Interdependent assessment of Unit
Pre-requisite: Nil
Co-requisite: Nil
Underpinning knowledge
jurisdictional laws
policy and procedures and in particular legislation pertaining to Freedom of Information and Privacy issues procedures
client needs analysis and feedback gathering strategies
negotiation practices and techniques
application of, and adherence to, security classification procedures
range of available support services and agencies
'duty of care' responsibilities
Underpinning skills
oral and written communication
evaluating information and disseminating it to clients
liaising with various levels/types of the clients and gaining their support for policing activities
basic instructing/presenting
negotiation,
presenting/modelling a professional ethical approach to all levels of clients
Resource implications
No special requirements
Consistency in performance
Evidence of competency in this unit will need to be gathered over time and from across a range actual/simulated workplace activities
Context of assessment
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3788 | PUAPOL012B | Address client needs | Unit of competency |