Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


application forms

loan schedule/details

terms of loan

first home buyers grant forms

other government grants and assistance forms


in writing

electronically using appropriate security measures

with appropriate witnesses or legal certifiers

verified by notary public, solicitor or the equivalent


bank statements

copies of tax forms

written documentation from relevant banks, accountants and other financial advisers

written documentation from lawyers, friends and/or family who are assisting with the payment of the loan

documentation regarding special needs


all relevant and necessary documentation attached

appropriate language and legal terms

appropriate signatures from legal authorities

neat handwriting, clear an concise documentation

appropriate format


appropriate organisational channels being utilised for approvals, feedback and editing of paperwork

appropriate credit checks being conducted in accordance with organisational and legal guidelines


electronically, such as email or the Internet, using a secured method

in writing


by fax, email, text message, phone or face-to-face contact

through written documentation


additional documentation from lawyers, accountants, past employers, current employers, tax departments, immigration and other relevant sources as requested by the lender


customer rights, obligations and responsibilities

assisting with loan settlement (in finance broking primarily)

attending settlement (in finance broking primarily)

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

ability to write a loan
ability to provide all necessary support documentation
ability to communicate efficiently and effectively with the client, the lender and other relevant parties

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace, by simulation, or by reviewing previously submitted loan applications of candidate.

Resources required for assessment:
Assessment of this unit of competence requires access to appropriate forms and documentation.