This unit of competency specifies the outcomes required to assess client requirements, calculate the cost of required cleaning services and service conditions, and develop quotations for clients detailing both. Comprehensive knowledge is required of the use of cleaning equipment and chemicals, the range of cleaning methods available and the associated human resource requirements, as well as the company’s quoting policies and procedures.The unit supports cleaning company staff who liaise with new clients. It applies in a range of commercial and residential work sites.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.