Elements and Performance Criteria

Work practices may relate to:
dealing with persons of diverse gender, sexuality and age
compliance with duty of care policies of the organisation
collection and provision of information
communication
provision of assistance
contact with families and carers
physical contact
care of deceased persons
handling personal belongings
provision of food services
Work practices that are culturally appropriate would be non-discriminatory and free of bias, stereotyping, racism and prejudice.
Cultural diversity may include:
ethnicity
race
language
cultural norms and values
religion
beliefs and customs
kinship and family structure and relationships
social relationships such as:
gangs
socio-economic groups
personal history and experience, which may have been traumatic
gender and gender relationships
age
disability
sexuality
special needs
Communication may be:
verbal
appropriate gestures and facial and physical expressions
posture
written
signage
though an interpreter or other person
Strategies to eliminate bias and discrimination may include:
cross cultural work teams
cross cultural employee representation on committees
workplace free of culturally insensitive literature, posters, signage
inclusion in decision-making

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit has been designed to be assessed directly in the workplace using a range of applications relevant to the organisation requirements and the define work role and responsibilities. The underpinning knowledge of this unit may be assessed as part of a training program or professional development activity and needs to be integrated with evidence from work exercises.
Critical aspect for assessment and evidence required to demonstrate competency in this unit
Assessment and evidence should confirm the ability to:
recognise the importance of cultural diversity sensitivity in the workplace
use strategies to eliminate bias and discrimination in the workplace
communicate effectively to build positive relationships
identify cultural issues that may cause conflict
seek further assistance when required to resolve difficulties related to cultural diversity
Context of and specific resource for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when working with colleagues and offenders.
copies of relevant legislation, policies, procedures and guidelines
access to appropriate learning and assessment support when required
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of interview process
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.