Unit of competency Outline

Date retreived
23/07/2026 5:38 AM AWST

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Work effectively with culturally diverse offenders and colleagues

Work effectively with culturally diverse offenders and colleagues

Unit of competency
National Code
CSCORG006
State Code
AUZ36
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
17/12/2015
Nominal Hours
30
Description
This unit describes the skills required to demonstrate cultural awareness in the workplace, communicate effectively with culturally diverse people and resolve cross-cultural misunderstandings.This unit applies to those working in prisons, secure custodial centres, within the community and other contexts where working with detained persons is part of the work role. This unit describes skills for working effectively with both offenders and colleagues.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to equal opportunity.Those undertaking this unit work independently, drawing upon regular support. The role requires communication, reflection and simple abstracting skills. No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Reflect cultural awareness in work practice
  • 1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  • 1.2 Use work practices that create a culturally and psychologically safe environment for all persons.
  • 1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.
2. Accept cultural diversity as a basis for effective workplace and professional relationships
  • 2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  • 2.2 Use specific strategies to eliminate bias and discrimination in the workplace.
  • 2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
3. Communicate effectively with culturally diverse persons
  • 3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.
  • 3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.
  • 3.3 Seek assistance from interpreters or other persons as required.
4. Resolve cross-cultural misunderstandings
  • 4.1 Identify issues that may cause conflict.
  • 4.2 Identify the impact of cultural differences on communication.
  • 4.3 Resolve differences, taking account of cultural considerations.
  • 4.4 Address any difficulties with appropriate people and seek assistance when required.
No information
No information
Replaces
State Code National Code Title Type
WC784 CSCORG304 Work effectively with culturally diverse offenders and colleagues Unit of competency
Replaced By
State Code National Code Title Type
OBO44 CSCORG028 Work effectively with culturally diverse offenders and colleagues Unit of competency
State Code National Code Title Type
AWI1 CSC40115 Certificate IV in Correctional Practice Qualification
AWI0 CSC30115 Certificate III in Correctional Practice Qualification