Unit of competency Outline

Date retreived
23/07/2026 5:17 AM AWST

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Provide advisory and mediation services

Provide advisory and mediation services

Unit of competency
National Code
PSPHRM009
State Code
AWU96
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080303 - Human Resource Management
Original Release Date
21/07/2016
Nominal Hours
60
Description
This unit describes the skills required to provide advisory and mediation services to promote positive employee relations. It includes counselling employees.This unit applies to those working as human resource specialists.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Advise and mediate with parties
  • 1.1 Establish and agree upon an advisory and mediation process with parties.
  • 1.2 Facilitate consultation between managers, supervisors, employees and union representatives.
  • 1.3 Assess, interpret and provide relevant information to employees.
  • 1.4 Undertake mediation between the parties where required.
  • 1.5 Involve key stakeholders in negotiation, decision making and/or mediation processes.
  • 1.6 Implement advisory and mediation services.
2. Counsel employees
  • 2.1 Tailor counselling techniques and style to the situation and to a diverse workforce.
  • 2.2 Apply active listening skills to formulate responses to employees.
  • 2.3 Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.
  • 2.4 Maintain employee confidentiality.
3. Provide an employee information and advisory service
  • 3.1 Promote employees’ access to the information and advisory service.
  • 3.2 Identify employee needs or problems and provide relevant information.
  • 3.3 Inform employees of all realistic options and advise on the benefits and risks associated with each.
  • 3.4 Research and provide advice.
  • 3.5 Seek feedback from employees on the extent to which service meets needs.
  • 3.6 Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.
No information
No information
Replaces
State Code National Code Title Type
C8368 PSPHR603B Provide advisory and mediation services Unit of competency