Elements and Performance Criteria

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Parties may include:
employees
workplace diversity officers
managers
union representatives
employee groups
employee associations
government officials
Stakeholders may include:
all those individuals and groups both inside and outside the organisation, that have some direct interest in the organisation's behaviour, actions, products and services, such as:
users of the human resource service
employees at all levels of the organisation
workplace diversity officers
other public sector organisations
union and association representatives
boards of management
government
Ministers
Advisory and mediation servicesmay include:
mediation
conflict resolution
grievance handling
career development
employee counselling
employee contracts
employee conditions
occupational health and safety
organisational development and change
performance management
recruitment and selection
training and development
workers compensation
Legislation and policymay include:
Commonwealth and State/Territory legislation including equal employment opportunity, anti-discrimination and employment law
national and international codes of practice and standards
the organisation's policies and practices
government policy
codes of conduct
codes of ethics
public sector standards
Support professionals and agenciesmay include:
counselling services
mediation services
support networks
employee assistance programs
Methods of promotion of the information and advisory servicemay include:
written documentation
manuals
policy and procedure statements, guides
information brochures and pamphlets
oral advice and guidance
one-on-one meetings
small group meetings
telephone contact and/or electronic mail
training programs

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC601B Maintain and enhance confidence in public service
PSPGOV601B Apply government systems
PSPHR613A Manage retention and separation
PSPHR614A Manage employment relations
PSPHR616A Manage performance management system
PSPHR617A Manage redeployment
PSPHR619A Manage remuneration strategies and plans
PSPLEGN601B Manage compliance with legislation in the public sector
PSPMNGT605B Manage diversity
PSPPOL603A Manage policy implementation
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
the provision of advisory and mediation services in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policies and procedures relating to advisory and mediation services
workplace scenarios and case studies to capture the range of situations likely to be encountered when providing advisory and mediation services
environmental factors and relevant workplace materials that relate to advisory and mediation services
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing advisory and mediation services, including coping with difficulties, irregularities and breakdowns in routine
the provision of advisory and mediation services in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
demonstration
portfolios
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments