Unit of competency Outline
Date retreived
22/07/2026 3:06 PM AWST
22/07/2026 3:06 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop a knowledge management strategy
Develop a knowledge management strategy
Unit of competency
National Code
ICADBS602A
ICADBS602A
State Code
D7780
D7780
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/11/2011
Field of Education
020305 - Systems Analysis And Design
Original Release Date
04/11/2011
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to develop a knowledge management strategy for an organisation. It includes analysing existing systems, determining requirements and developing a strategy to meet those requirements.
Notes
Elements and Performance Criteria
1. Analyse existing knowledge management arrangements
- 1.1 Identify existing arrangements for the capture and use of knowledge and information from internal and external sources
- 1.2 Distinguish between arrangements for managing knowledge and information management
- 1.3 Understand the importance of knowledge management concepts in the identified organisation
- 1.4 Evaluate the effectiveness of existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards
- 1.5 Identify improvements in the organisation's strategic use of knowledge and prepare a cost-benefit analysis
2. Evaluate knowledge management options
- 2.1 Investigate methods for capturing and using the knowledge held by people within a business, and identify and evaluate barriers to their use
- 2.2 Evaluate knowledge management software and make recommendations regarding its usefulness and likely benefit to the organisation
- 2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business
- 2.4 Determine business non-technical requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements
3. Develop a knowledge-management strategy
- 3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge
- 3.2 Design business processes to support knowledge management according to the organisation's knowledge management strategy and budget
- 3.3 Plan an executive support system as part of the knowledge management strategy to improve managerial decision making according to organisational requirements
- 3.4 Cost technology requirements for implementation of the strategy and include in knowledge management budgeting
- 3.5 Design or redesign processes for the periodic review of knowledge management within the business to ensure ongoing efficiency and effectiveness
- 3.6 Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and knowledge management strategy
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Knowledge management concepts may include:
embedded knowledge
embodied knowledge
explicit knowledge
tacit knowledge.
Knowledge management software may include:
non-specialist software features, such as:
meeting software
project software
calendaring software
collaboration software
social software
specialist knowledge management software, such as:
Lotus Notes
Microsoft SharePoint.
Knowledge management strategy may include:
best practice transfer
collaborative technologies
communities of practice
cross-project learning
expert directories
knowledge mapping
knowledge repositories
rewards (motivation)
social web collaboration sites
storytelling (transference of tacit knowledge).
Knowledge management concepts may include:
embedded knowledge
embodied knowledge
explicit knowledge
tacit knowledge.
Knowledge management software may include:
non-specialist software features, such as:
meeting software
project software
calendaring software
collaboration software
social software
specialist knowledge management software, such as:
Lotus Notes
Microsoft SharePoint.
Knowledge management strategy may include:
best practice transfer
collaborative technologies
communities of practice
cross-project learning
expert directories
knowledge mapping
knowledge repositories
rewards (motivation)
social web collaboration sites
storytelling (transference of tacit knowledge).
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
choose a knowledge management option that meets organisational requirements
develop a knowledge management strategy that is able to be implemented
explain the importance of knowledge management in contemporary organisations.
Context of and specific resources for assessment
Assessment must ensure access to:
sample organisations suitable for the implementation of knowledge management, including business plans
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of candidate’s written report outlining knowledge management plan and strategy
evaluation of candidate’s project setting up first phases of the knowledge management plan.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
choose a knowledge management option that meets organisational requirements
develop a knowledge management strategy that is able to be implemented
explain the importance of knowledge management in contemporary organisations.
Context of and specific resources for assessment
Assessment must ensure access to:
sample organisations suitable for the implementation of knowledge management, including business plans
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of candidate’s written report outlining knowledge management plan and strategy
evaluation of candidate’s project setting up first phases of the knowledge management plan.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT50 | ICTDBS602 | Develop a knowledge management strategy | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D576 | ICA60111 | Advanced Diploma of Information Technology | Qualification |