Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


life insured

selection against office

moral hazard

occupation


agencies

accountants

insurance commission

financial institutions

product department

actuaries

general management


Trust Law

codes of practice

Financial Service Reform Act (FSRA) 2001

Corporations Law

Privacy Act

Stamp Duties Act


imaging systems

magnetic tape

manual systems

archival systems

microfilm

CD-ROM

policy jacket systems


personal collection

courier

electronic transfer

postal system

through intermediary

facsimile

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

ability to interpret instructions
ability to record information into systems
accurate completion of policy documentation

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or in conjunction with other units that cover related skills and knowledge, for example:
FNSICCUS301B Respond to customer enquiries
FNSICGEN403B Collect, assess and use information.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace or in a simulated environment.

Resources required for assessment:
Assessment of this unit of competence requires access to company policies and practices, relevant IT systems and the databases of the financial services company.