Qualification Outline
Date retreived
22/07/2026 6:30 AM AWST
22/07/2026 6:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Financial Services
Certificate III in Financial Services
Qualification
National Code:
FNS30104
FNS30104
State Code:
C692
C692
TGA Status:
Deleted
Deleted
DTWD Status:
Replaced
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
10/07/2004
Approved Date
08/09/2005
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
415
Duration
1 Semester
Current Release Number
1.00
Current Release Date
10/07/2004
VET Act Conditions
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 10/07/2004 | Current | Approved |
Description
Schedule
Packaging Rules
To attain a Certificate III in Financial Services thirteen (13) units must be achieved:Four (4) industry core units, PLUS
Nine (9) elective units.
1.
INDUSTRY CORE UNITS: Learners to complete the four (4) industry core units listed below:
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9746 | FNSICGEN304B | Apply health and safety practices in the workplace | 5 | Unit of competency |
| C9743 | FNSICGEN301B | Communicate in the workplace | 35 | Unit of competency |
| C9744 | FNSICGEN302B | Use technology in the workplace | 60 | Unit of competency |
| C9754 | FNSICIND301B | Work in the financial services industry | 45 | Unit of competency |
2.
ELECTIVE UNITS: Learners to complete nine (9) elective units.
The nine (9) units may be selected as follows:
All nine (9) units may be selected from the list below:
Of the nine (9) elective units three (3) units from Certificate IV level may be included in this qualification:
Of the nine (9) elective units, up to three (3) units may be selected from other endorsed Training Packages in accordance with other packaging guidelines for this qualification:
If Tier 2 ASIC compliance is sought, the ASIC aligned units FNSASIC301B and FNSASIC302B must be selected.
**See Levels Chart for full list of units available in the Financial Services Training Package**
INDUSTRY CAPABILITY - Generic
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9747 | FNSICGEN305B | Maintain daily financial/business records | 20 | Unit of competency |
| C9745 | FNSICGEN303B | Work with others | 35 | Unit of competency |
3.
INDUSTRY CAPABILITY - Organisational Skills
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9756 | FNSICORG301B | Administer fixed asset register | 40 | Unit of competency |
| C9757 | FNSICORG302B | Prepare reports for management | 50 | Unit of competency |
4.
INDUSTRY CAPABILITY - Customer Relationship
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9729 | FNSICCUS305B | Maintain customer database | 30 | Unit of competency |
| C9726 | FNSICCUS302B | Process customer complaints | 20 | Unit of competency |
| C9727 | FNSICCUS303B | Provide inbound telephone service | 30 | Unit of competency |
| C9728 | FNSICCUS304B | Provide outbound telephone customer solutions | 30 | Unit of competency |
| C9725 | FNSICCUS301B | Respond to customer enquiries | 20 | Unit of competency |
5.
INDUSTRY CAPABILITY - Sales and Marketing
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9801 | FNSICSAM301B | Identify opportunities for cross selling products and services | 30 | Unit of competency |
6.
INDUSTRY CAPABILITY - Account Manager
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9714 | FNSICACC301B | Administer accounts payable | 40 | Unit of competency |
| C9715 | FNSICACC302B | Administer financial accounts | 20 | Unit of competency |
| C9717 | FNSICACC304B | Prepare and bank receipts | 10 | Unit of competency |
| C9716 | FNSICACC303B | Prepare, match and process receipts | 10 | Unit of competency |
| C9719 | FNSICACC306B | Process journal entries | 20 | Unit of competency |
| C9718 | FNSICACC305B | Process payment documentation | 10 | Unit of competency |
| C9720 | FNSICACC307B | Reconcile and monitor accounts receivable | 40 | Unit of competency |
7.
INDUSTRY CAPABILITY - Advice (Including ASIC Tier 2)
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9654 | FNSCRDT302B | Assess applications for debt finance | 30 | Unit of competency |
| C9655 | FNSCRDT303B | Monitor and control accounts | 20 | Unit of competency |
| C9653 | FNSCRDT301B | Process applications for credit | 15 | Unit of competency |
8.
CREDIT LENDING SERVICES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9654 | FNSCRDT302B | Assess applications for debt finance | 30 | Unit of competency |
| C9655 | FNSCRDT303B | Monitor and control accounts | 20 | Unit of competency |
| C9653 | FNSCRDT301B | Process applications for credit | 15 | Unit of competency |
9.
FINANCIAL MARKETS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9682 | FNSFMKT301B | Complete transaction processing | 30 | Unit of competency |
10.
RETAIL FINANCIAL SERVICES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9904 | FNSRETA304B | Administer debit card services | 30 | Unit of competency |
| C9909 | FNSRETA309B | Balance cash holdings | 20 | Unit of competency |
| C9902 | FNSRETA302B | Handle foreign currency transactions | 50 | Unit of competency |
| C9907 | FNSRETA307B | Maintain Automatic Teller Machine (ATM) services | 10 | Unit of competency |
| C9910 | FNSRETA310B | Maintain main bank account | 20 | Unit of competency |
| C9903 | FNSRETA303B | Monitor and manage transactions | 30 | Unit of competency |
| C9908 | FNSRETA308B | Prepare statistical and ad hoc reports | 50 | Unit of competency |
| C9905 | FNSRETA305B | Process customer accounts | 30 | Unit of competency |
| C9906 | FNSRETA306B | Process customer transactions | 30 | Unit of competency |
| C9901 | FNSRETA301B | Provide customer service in a retail agency | 40 | Unit of competency |
11.
INSURANCE SERVICES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9828 | FNSINSV301B | Evaluate risk for renewal business | 30 | Unit of competency |
| C9834 | FNSINSV307B | Follow organisation procedures to process claim | 10 | Unit of competency |
| C9832 | FNSINSV305B | Issue cancellation advice | 10 | Unit of competency |
| C9830 | FNSINSV303B | Issue contract of insurance | 20 | Unit of competency |
| C9831 | FNSINSV304B | Issue renewal advice | 10 | Unit of competency |
| C9837 | FNSINSV310B | Process a claims payment | 20 | Unit of competency |
| C9829 | FNSINSV302B | Process alteration to insurance policy | 20 | Unit of competency |
| C9835 | FNSINSV308B | Process facultative and treaty reinsurance claims | 40 | Unit of competency |
| C9833 | FNSINSV306B | Receive and record/register a claim | 20 | Unit of competency |
| C9836 | FNSINSV309B | Settle claims | 40 | Unit of competency |
12.
SUPERANNUATION
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9929 | FNSSUPR301B | Establish, maintain and process superannuation records | 30 | Unit of competency |
| C9932 | FNSSUPR304B | Implement trustee investment instructions | 30 | Unit of competency |
| C9930 | FNSSUPR302B | Process superannuation contributions | 20 | Unit of competency |
| C9931 | FNSSUPR303B | Process superannuation Eligible Termination Payment (ETP) benefits | 30 | Unit of competency |
| C9933 | FNSSUPR305B | Process superannuation fund payments | 30 | Unit of competency |
| C9934 | FNSSUPR306B | Terminate superannuation plans | 30 | Unit of competency |
13.
INSURANCE BROKING
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9815 | FNSINBK303B | Confirm insurance cover with broking client | 10 | Unit of competency |
| C9813 | FNSINBK301B | Implement insurance program for broking clients | 30 | Unit of competency |
| C9814 | FNSINBK302B | Place broking client insurance with insurers | 10 | Unit of competency |
| C9816 | FNSINBK304B | Provide a broking claims service to clients | 30 | Unit of competency |
14.
MERCANTILE AGENTS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9875 | FNSMERC301B | Collect debts | 40 | Unit of competency |
| C9878 | FNSMERC304B | Locate subjects | 20 | Unit of competency |
| C9876 | FNSMERC302B | Repossess property | 40 | Unit of competency |
| C9877 | FNSMERC303B | Serve legal process | 30 | Unit of competency |
15.
LIFE INSURANCE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9864 | FNSLIFE301B | Process and issue a life insurance policy | 30 | Unit of competency |
| C9866 | FNSLIFE303B | Process policy payments and terminations | 40 | Unit of competency |
| C9865 | FNSLIFE302B | Receive and process service requests | 40 | Unit of competency |
16.
PERSONAL TRUSTEES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C9883 | FNSPERT303B | Administer a non-completed Trust | 60 | Unit of competency |
| C9882 | FNSPERT302B | Administer a non-complex Estate | 50 | Unit of competency |
| C9881 | FNSPERT301B | Establish entitlements to an Intestate Estate | 30 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D114 | FNS30107 | Certificate III in Financial Services | Qualification |
VET Info Notes
This training program is a representation of the qualification code FNS30104 taken from the Financial Services Training Package FNS04 which should be consulted for full description of requirements. FNS04 is endorsed until 31/10/2007.
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to STARS by Central TAFE on 20/07/2005.
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to STARS by Central TAFE on 20/07/2005.
Entry Requirements
No information
Traineeships and Apprenticeships