Unit of competency Outline
Date retreived
22/07/2026 10:53 AM AWST
22/07/2026 10:53 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use technology in the workplace
Use technology in the workplace
Unit of competency
National Code
FNSICGEN302B
FNSICGEN302B
State Code
C9744
C9744
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
25/02/2010
Field of Education
120505 - Work Practices Programmes
Original Release Date
25/02/2010
Nominal Hours
60
Description
This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace.This unit covers using computers and associated devices and office technology to achieve outcomes required in the workplace.
Notes
Elements and Performance Criteria
1 Clarify the function that the equipment fulfils
- 1.1 Computing equipment, associated devices and other equipment used in the workplace are identified
- 1.2 Functions of the computer equipment, associated devices and other equipment and the outcomes they are used to achieve are determined
2 Access and enter information from/into the computer
- 2.1 Organisational procedures for accessing computer based equipment are followed
- 2.2 The computer system is navigated to find the required program/file
- 2.3 Appropriate software, including custom built software, is selected
- 2.4 The program/file is opened and the required data is identified
- 2.5 Data is entered, changed or removed as needed
- 2.6 Files are checked for accuracy
- 2.7 Internet/intranet searching and sending and receiving of emails is undertaken and relevant information or files are saved as required
3 Save files/data and produce computer reports as required
- 3.1 Files/data are saved following standard procedures prior to exiting the computer equipment
- 3.2 Reports and document are produced
- 3.3 Data and documents are appropriately stored as required
- 3.4 Procedures for shutting down computers are followed
- 3.5 Equipment and data is secured as required by the organisation's policies and procedures and/or as required by legislation or regulations and codes of conduct
4 Use manuals and online help to solve computing problems
- 4.1 Manuals, training notes, or company documentation are used to solve problems
- 4.2 Online help is accessed to solve problems
5 Undertake routine maintenance of computers and associated devices
- 5.1 Routine maintenance tasks are carried out according to manufacturer's instructions
- 5.2 Technical assistance is sought as necessary
6 Use and maintain other workplace equipment
- 6.1 Other equipment is used to achieve workplace outcomes as required
- 6.2 Routine maintenance is carried out or organised in line with manufacturer's instructions
- 6.3 Consumables for office equipment are used and replaced as required
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Computing equipment, associated devicesmay include:
computers
scanners
printers
modems
CD burners
Other equipment may include:
photocopiers
facsimile machines
telephones
Organisational procedures may be related to:
privacy and security of documents and files
safe storage procedures
administration systems
access procedures
maintenance procedures
Appropriate software may include:
word processing
spreadsheets
databases
accounting programs
email and internet programs
specific financial industry programs
programs built or customised for a particular company
Standard procedures may include:
procedures for changing and saving information
guidance on file naming and saving
document format (eg reports, letters, memos, applications, formal financial documents)
Appropriate storage may include:
electronic procedures for storage in directories, sub directories, back-up copies
storage on compact disks, hard or floppy disks, backup systems
filing of hard copies of correspondence, computer generated documents
Legislation or regulations and codes of conduct may include:
Consumer Credit Code
Privacy Act
Financial Services Reform Act (FSRA)
Electronic Funds Transfer (EFT) Codes of Conduct
Financial Transactions Reports Act
industry codes of practice
Routine maintenance may include:
changing toners
cleaning various parts of equipment
replacing consumables
checking when professional servicing is required (possibly under warranty)
Technical assistance may include:
computer help desk personnel
managers and supervisors
designated technology assistance staff
external staff employed by manufacturer of the equipment or software supplier
staff from specialist computer support companies
Consumables may include:
ink or toner cartridges
paper
fax cartridges
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Computing equipment, associated devicesmay include:
computers
scanners
printers
modems
CD burners
Other equipment may include:
photocopiers
facsimile machines
telephones
Organisational procedures may be related to:
privacy and security of documents and files
safe storage procedures
administration systems
access procedures
maintenance procedures
Appropriate software may include:
word processing
spreadsheets
databases
accounting programs
email and internet programs
specific financial industry programs
programs built or customised for a particular company
Standard procedures may include:
procedures for changing and saving information
guidance on file naming and saving
document format (eg reports, letters, memos, applications, formal financial documents)
Appropriate storage may include:
electronic procedures for storage in directories, sub directories, back-up copies
storage on compact disks, hard or floppy disks, backup systems
filing of hard copies of correspondence, computer generated documents
Legislation or regulations and codes of conduct may include:
Consumer Credit Code
Privacy Act
Financial Services Reform Act (FSRA)
Electronic Funds Transfer (EFT) Codes of Conduct
Financial Transactions Reports Act
industry codes of practice
Routine maintenance may include:
changing toners
cleaning various parts of equipment
replacing consumables
checking when professional servicing is required (possibly under warranty)
Technical assistance may include:
computer help desk personnel
managers and supervisors
designated technology assistance staff
external staff employed by manufacturer of the equipment or software supplier
staff from specialist computer support companies
Consumables may include:
ink or toner cartridges
paper
fax cartridges
EVIDENCE GUIDE
Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.
Overview of assessment requirements
To achieve competency in this unit, a person must be able to demonstrate:
the ability to use technology and particularly computers to achieve the workplace outcomes required by their organisation
Critical aspects of evidence
Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.
Delivery/relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.
Assessment requirements
Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.
Context of assessment:
This unit may be assessed in the workplace or in a simulated work environment
Resources required for assessment:
Assessment of this unit of competence requires access to a range of equipment including computers, associated equipment such as scanners, printers and a range of programs for document production and management, information handling, using the internet and sending and receiving emails.
Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.
Overview of assessment requirements
To achieve competency in this unit, a person must be able to demonstrate:
the ability to use technology and particularly computers to achieve the workplace outcomes required by their organisation
Critical aspects of evidence
Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.
Delivery/relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.
Assessment requirements
Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.
Context of assessment:
This unit may be assessed in the workplace or in a simulated work environment
Resources required for assessment:
Assessment of this unit of competence requires access to a range of equipment including computers, associated equipment such as scanners, printers and a range of programs for document production and management, information handling, using the internet and sending and receiving emails.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7116 | FNSICGEN302A | Use technology in the workplace | Unit of competency |