Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


banks

building societies

credit unions

employers (managers, supervisors, team leaders)

finance companies

financiers

government agencies

private companies

other commercial agents

solicitors


overall company goals and objectives

trading terms and credit limits

legal obligations and framework

economic environment

gathering information and its evaluation

reviewing and adjusting credit limits for established customers

liaison and information dissemination to internal and external parties

assistance to customers on billing and collection problems

making billing adjustments to customer accounts

maintenance of customer account files

minimising risk

safe storage of security documentation


handed to a person, requiring a signature of that person

service on a nominated person or corporation in accordance with relevant legislation


notice of demand

legal notices

statement of claim

writs


identification of person

time/date/place of service

conversation at time of service

full name of process server

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

taking personal responsibility for fully complying with legal obligations
developing constructive responses when confronted with problems and difficulties
maintaining knowledge of current legislative requirements and general developments in process servicing
accurate completion of legal documents
ability to liaise and cooperate with a variety of persons

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed through practical demonstration in an actual work environment or simulation of such an environment.

Resources required for assessment:
Assessment of this unit of competence requires access to:
qualified assessors and assessment guidelines
a system which facilitates recording of trainee' profiles and progress
facilities for workplace or simulated environment assessment.