Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

deposits of cash or cheques
withdrawals of cash
transfers between accounts

terminal balancing and security
neatness and tidiness of cash in drawer
timeframes for processing transactions, periodic and end of day balances, and recording of discrepancies

proformas
permanent hard copy
duplicate or triplicate copies

organisational policies and procedures that specifically refer to the securing and safe handling and transport of money and non-cash transactions

credit cards
cheques
EFTPOS

Consumer
Consumer Credit Code
Privacy Act
Secrecy Laws
codes of practice
Competition
Australian Competition and Consumer Commission (ACCC)
Prudential
Financial Institutions (FI) Code
Credit Reference Association of Australia (CRAA)
Electronic Funds Transfer (EFT) Code of Conduct
Financial Transaction Reports Act
Cheques and Payment Orders Act

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
To achieve competency in this unit, a person must be able to demonstrate:
accurate daily management of cash holdings in accordance with the organisation's requirements and procedures
demonstrated ability to precisely check cash and non-cash transactions
usage of the teller cash dispenser
basic knowledge of relevant legislation
implementation of cash balancing procedures in accordance with industry codes of practice and company policy
ability to use relevant data entry, terminal and office equipment

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace or in a simulated environment.

Resources required for assessment:
Assessment of this unit of competence requires access to company policies and practises, relevant systems and documentation of the financial services company.