Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


email

post

facsimile

in person


endorsements

special conditions

cancellation request


Insurance Contracts Act

codes of practice

Trade Practices Act

FSRA

Corporations Act

company operating procedures


written requests

valuations

photographs

receipts

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

accurate processing of alterations to insurance contracts across a representative range of products, clients and conditions
policy alterations checked and issued in accordance with legislative requirements and company operating guidelines
application of relevant knowledge of company operating procedures in relation to processing alterations to insurance policies
timely and relevant updating of company information systems
accurate handling of receipts and refunds in relation to policy alterations

Evidence required for demonstration of consistent performance:
Competency in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts which are applicable to the individual learner and the learning environment.

Delivery/assessment relationship to other units:
This unit can be assessed independently, however it may be assessed with other appropriate units.

Method of assessment:
Work based or simulated assessment, including methods such as case study and analysis, observation, workplace records/documentation review, and ensuring knowledge principles are both known and applied.

Context of assessment:
Assessment of performance requirements in this unit should be undertaken within the general insurance industry context and should cover aspects of personal/financial responsibility and accountability.
Aspects of competency, including the attainment of relevant knowledge and skills, may be assessed in a relevant workplace, a closely simulated work environment, or other appropriate means that clearly meet industry competency requirements.

Resources required for assessment:
Assessment of this unit of competence requires access to relevant workplace documentation, policies and procedures, computers and other branch or office equipment.