Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


the insured

claims department

financiers


in writing from the insured

in writing from the financier

on appropriate internal memo documentation


customer service manager

claims manager

accounts personnel

administration department


insured has breached of duty of disclosure

insured has been found to have submitted a fraudulent claim with the insurance company

insured wants to take out insurance with another insurance company or underwriter and needs to cancel policy mid-term


Insurance Contracts Act

Financial Services Reform Act (FSRA) 2001

General Insurance Code of Practice

Corporations Act

codes of practice


date of policy cancellation

nature of cancellation

organisational policies in relation to cancellation of policies

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

compliance with industry codes of practice
application of company operating policies and procedures in relation to issuing cancellation advice
accuracy and attention to detail in issuing cancellation advice

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed in the workplace or in a simulated environment

Resources required for assessment:
Assessment of this unit of competence requires access to company policies and practices, relevant IT systems and the databases of the financial services company.