Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Clients may include:
banks
building societies
credit unions
employers (managers, supervisors, team leaders)
finance companies
financiers
government agencies
private companies
other commercial agents
solicitors
Searches may include:
public telephone directories
current electronic White Pages
reverse order computerised telephone directories
electoral rolls
titles office/council records
motor vehicle registrations

Australian Securities and Investments Commission (ASIC) information
Freedom of Information (F.O.I) Acts - Commonwealth and State
credit files (where Privacy Act allows)
Consumer Affairs records
Business Licence Centre
State and Supreme Courts Library
rates searches
databases
Mercantile data may include:
agency file systems, including other commercial agencies
law enforcement/prosecution agencies
industry associations
standards setting organisations
audit records
past investigations
Field calls may involve:
knocking on residence door within legal timeframes to establish whereabouts of people or particular assets
making demand for payment
establishing the financial status of a subject
making specific enquiries for the client (lawyers, financiers and other agencies)
Subjects may include:
debtors
persons subject to legal process

EVIDENCE GUIDE
Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.
OVERVIEW OF ASSESSMENT REQUIREMENTS
To achieve competency in this unit, a person must be able to demonstrate:
good application of prior experience in searches and problem solving, such as patterns of behaviour and incidents, or trends, which indicate areas for investigation
developing constructive responses when confronted with problems and difficulties
to operate reliably at all times and an awareness of client and community concerns
maintaining knowledge of current legislative requirements and general developments in process servicing
ability to liaise and cooperate with a variety of people
CRITICAL ASPECTS OF EVIDENCE
Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.
Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.
ASSESSMENT REQUIREMENTS
Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.
Context of assessment:
This unit may be assessed through practical demonstration in an actual work environment or simulation of such an environment.
Resources required for assessment:
Assessment of this unit of competence requires access to:
qualified assessors and assessment guidelines
a system which facilitates recording of trainee' profiles and progress
facilities for workplace or simulated environment assessment.