Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The operations may be conducted:
in a range of work environments
by day or night
in a range of typical weather conditions
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Keyboards/keypads may be used in a range of work contexts, including
in the workplace, warehouse or depot
in the business office
in a vehicle on the road
at a client's workplace
Keyboards/keypads may be used on a range of infotechnology equipment, including:
computers
cash registers
calculators
electronic typewriters
various forms of data entry devices
Keyboard skills may be required to enter data via a range of work-based computer applications including:
word processors
inventory control and stock management systems
electronic data interchange (EDI) systems
information databases and storage systems
invoicing and payment systems
manifests control systems
work organisation systems
internet browsers
computerised presentation software
Personnel in the work area may include:
workplace personnel
site visitors
contractors
official representatives
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
goods identification numbers and codes
manifests, bar codes, goods and container identification/serial number
manufacturers instructions concerning the use of keyboards/keypads
workplace procedures and policies for the use of computer equipment
supplier and/or client instructions
material safety data sheets
relevant codes of practice
relevant legislation, regulations and related documentation
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
quality assurance procedures
Applicable regulations and legislation may include:
relevant state/territory OH&S legislation
workplace relations regulations
workers compensation regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace