Unit of competency Outline

Date retreived
22/07/2026 11:26 AM AWST

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Facilitate breakthrough improvements in an office

Facilitate breakthrough improvements in an office

Unit of competency
National Code
MSS403043
State Code
BAK18
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge required to facilitate team implementation of discrete targeted improvement activities to achieve breakthrough improvements in selected office processes. Typically this approach is used for improvements in areas of muda (waste) identified through value stream mapping.The unit applies to team leaders or others in a competitive systems and practices implementation role who need to provide guidance and support to assist a team to identify improvements in office processes that can be implemented in a brief intensive project while still producing the required deliverables. They also assist in ensuring that the improvements are sustained.Office processes may include administrative, transactional or service-based processes in, or attached to, a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare for improvement event
  • 1.1 Engage team members, sponsors and other stakeholders in the event.
  • 1.2 Identify process to be targeted in the improvement event.
  • 1.3 Assist team to identify how their own roles contribute to value to the customer.
  • 1.4 Assist team to identify the boundaries of the event, including any imposed exclusions.
  • 1.5 Identify information and skill needs of the team and arrange for any required training.
  • 1.6 Establish communication processes with sponsors and stakeholders.
2 Identify improvements
  • 2.1 Assist team to review current process and identify options for radical improvements.
  • 2.2 Facilitate team activities to evaluate the options and agree on improvements to be made.
  • 2.3 Assist team to plan the activities and identify metrics to be monitored.
  • 2.4 Facilitate allocation of resources and strategies to manage impact on routine work.
3 Facilitate the event
  • 3.1 Assist team to gather baseline data on the selected metrics.
  • 3.2 Assist team to identify and address barriers to making the improvements.
  • 3.3 Monitor team dynamics and facilitate team focus and cooperation.
  • 3.4 Liaise with sponsor to communicate progress and maintain their support.
4 Evaluate improvements
  • 4.1 Assist team to gather and interpret data on the metrics.
  • 4.2 Facilitate team activities to evaluate the outcomes of the event.
  • 4.3 Identify causes for areas of poor performance from changes and identify any additional changes to address them.
  • 4.4 Report to sponsor and other stakeholders on the outcomes of the event.
5 Embed improvements
  • 5.1 Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  • 5.2 Motivate team to apply the new systems and/or practices and sustain improvements.
  • 5.3 Ensure the new systems and/or practices are reflected in relevant procedures.
No information
No information
Replaces
State Code National Code Title Type
WD533 MSS403043A Facilitate breakthrough improvements in an office Unit of competency
Replaced By
State Code National Code Title Type
OEQ21 MSS403058 Facilitate breakthrough improvements Unit of competency