Unit of competency Outline

Date retreived
22/07/2026 3:22 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Map an office value stream

Map an office value stream

Unit of competency
National Code
MSS403007
State Code
BAK34
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
60
Description
This unit of competency covers the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of muda (waste).This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office-related value stream and ways to improve the ratio of value-add to non-value add within the value stream. The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify a value stream
  • 1.1 Identify office deliverables to which the value stream applies.
  • 1.2 Identify ultimate customers.
  • 1.3 Identify ultimate suppliers.
  • 1.4 Identify the office processes that contribute to achieving the deliverables.
  • 1.5 Identify stakeholders to participate in the mapping.
  • 1.6 Identify sources of information to populate and validate the map.
2 Map the value stream
  • 2.1 Liaise with stakeholders to capture the office-related activities for each step in the value stream.
  • 2.2 Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.
  • 2.3 Develop a visual representation, in hard copy or using software, of the value stream current state.
3 Analyse the value stream
  • 3.1 Examine each step in the value stream to identify the value added for the customer.
  • 3.2 Measure and document performance along the value stream.
  • 3.3 Identify where value stream improvements can be made.
  • 3.4 Select which improvements will deliver the most value to the customer.
4 Develop improvement plan
  • 4.1 Decide the order in which to implement the improvements.
  • 4.2 Identify actions and resources needed to make the improvements.
  • 4.3 Liaise with management to gain approval and budget for implementation of improvements.
No information
No information
Replaces
State Code National Code Title Type
WD517 MSS403007A Map an office value stream Unit of competency
Replaced By
State Code National Code Title Type
OAS89 MSS403052 Map an office value stream Unit of competency