This unit describes the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of muda (waste).This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office- related value stream and ways to improve the ratio of value-add to non-value add within the value stream.The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.