Elements and Performance Criteria

Work involves servicing various types of lift assisted suspension systems and rectifying faults identified during the servicing procedures
The unit applies to all types of lift assisted suspension systems fitted to light vehicles which may include 4WD and light commercial vehicles
Types of lift assisted suspension systems may include hydraulic and pneumatic
Types of road test programs may include off-road terrain, highway, city and proving ground facilities
Types of test procedures to confirm fault rectification may include shock absorber testing

Work requires individuals to demonstrate judgment and problem-solving skills in managing work activities and contributing to a productive team environment
Work is carried out in accordance with award

OH&S requirements are to be in accordance with legislation/regulations/codes of practice and enterprise safety policies and procedures. This may include protective clothing and equipment, use of tools and equipment, workplace environment and safety, handling of materials, use of fire fighting equipment, enterprise first aid, hazard control and hazardous materials and substances
Personal protective equipment is to include that prescribed under legislation/regulations/codes of practice and workplace policies and practices
Safe operating procedures are to include, but are not limited to operational risk assessment and treatments associated with vehicular movement, toxic substances, electrical safety, machinery movement and operation, manual and mechanical lifting and shifting, working in proximity to others and site visitors
Emergency procedures related to this unit are to include, but may not limited to emergency shutdown and stopping of equipment, extinguishing fires, enterprise first aid requirements and site evacuation

Environmental requirements are to include, but are not limited to waste management, noise, dust and clean-up management

Quality requirements are to include, but are not limited to regulations including Australian Standards, internal enterprise quality policy and standards and enterprise operations and procedures

Statutory/regulatory authorities may include Federal, State/Territory and local authorities administering acts, regulations and codes of practice

Tooling and equipment may include hand tooling, meters, gauges, load testing devices, computerised diagnostic equipment and shock absorber testers

Materials may include spare parts, lubricants, fluids and cleaning materials

Communications are to include, but are not limited to verbal and visual instructions and fault reporting and may include site specific instructions, written instructions, plans or instructions related to job/task, telephones and pagers

Information sources may include, but are not limited to verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, memos, material safety data sheets and diagrams or sketches
Safe work procedures related to the servicing and rectification of faults in lift assisted suspension systems
Regulatory/legislative requirements pertaining to automotive industry including Australian Design Rules
Information sources may include, but are not limited to verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, memos, material safety data sheets and diagrams or sketches
Safe work procedures related to the servicing and rectification of faults in lift assisted suspension systems
Regulatory/legislative requirements pertaining to automotive industry including Australian Design Rules
Engineer's design specifications and instructions
Organisation work specifications and requirements
Instructions issued by authorised enterprise or external personnel
Australian Standards

Critical aspects of evidence

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

observing safety procedures and requirements
communicating effectively with others involved or affected by the work
selection methods and techniques appropriate to the circumstances
completing preparatory activity in a systematic manner
completing fault diagnosis and analysis
completing servicing and fault rectification procedures to workplace and manufacturer/component supplier requirements
completing work within workplace timeframes
presentation of equipment to customer in compliance with workplace requirements
correctly completing job documentation

Relationship to other units
Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role.

Underpinning knowledge

A working knowledge of:

OH&S and environmental regulations/requirements, equipment, material and personal safety requirements
principles of operation relating to various types of hydraulic and pneumatic lift assisted suspension systems
construction and operation of major components
system testing procedures
servicing procedures
road-testing techniques
fault diagnostic methods and procedures
methods of accessing and interpreting manufacturer/ component supplier specification charts
enterprise procedures for reporting system faults and material defects
safe methods of using lubricants and sealants
methods and techniques for using specific precision measuring tools
methods of using and interpreting results from specific test equipment
enterprise and customer documentation
work organisation and planning processes
enterprise quality processes

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are to be applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to the management or facilitation of conditions or processes; and
Level 3 - relates to the design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Information is collected from a variety of sources to ensure the major component can be serviced to achieve the manufacturer/component supplier intent
(Level 2)

Communicate ideas and information
Through discussion of job card requirements and discussion of vehicle symptoms with the customer. Follow up of fault diagnosis outcomes may also require ongoing consultation with the customer to confirm a course of repair action
(Level 1)

Plan and organise activities
Servicing and fault rectification procedures need to be followed in a set order as specified in workshop manuals and other technical publications to achieve a serviceable outcome within efficient timeframes
(Level 2)

Work with others and in a team
The servicing of components requires cooperative working arrangements with colleagues and supervision relating to sharing of specialist equipment, sharing of technical knowledge and the procurement of spare parts
(Level 1)

Solve problems
Establish safe and effective work processes which anticipate and/or resolve problems and downtime, to systematically develop solutions to avoid or minimise reworking and avoid wastage
(Level 1)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to correctly calculate time, assess tolerances, apply measurements, calculate material requirements and establish quality checks
(Level 1)

Use technology
Use workplace technology related to the servicing and rectification of faults in lift assisted suspension systems, including the use of specialist tools, measuring equipment, computerised technology and communication devices and the reporting/recording of results
(Level 1)

Context of assessment
Application of competence is to be assessed in the workplace or simulated worksite
Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints
Assessment is to comply with regulatory requirements including specified Australian Standards

Method of assessment
Assessment must satisfy the endorsed assessment guidelines of the automotive industry's RS&R Training Package
Assessment methods must confirm consistency and accuracy of performance together with application of underpinning knowledge
Assessment must be by direct observation of tasks, with questioning on underpinning knowledge and it must also reinforce the integration of key competencies
Assessment may be applied under project related conditions and require evidence of process
Assessment must confirm a reasonable inference that competence is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Specific resource requirements for this unit

The following resources should be made available:

workplace location or simulated workplace
materials relevant to servicing and rectification of faults in lift assisted suspension systems
equipment, hand and power tools appropriate to servicing and rectification of faults in lift assisted suspension systems
activities covering mandatory task requirements
specifications and work instructions