Unit of competency Outline
Date retreived
22/07/2026 8:01 PM AWST
22/07/2026 8:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide advice to customers on blinds and awnings
Provide advice to customers on blinds and awnings
Unit of competency
National Code
LMFBA3009A
LMFBA3009A
State Code
W8486
W8486
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
14/01/2011
Field of Education
030199 - Manufacturing Engineering And Technology, N.e.c.
Original Release Date
14/01/2011
Nominal Hours
20
Description
This unit specifies the outcomes required to provide advice to customers regarding blinds and awnings
Notes
Elements and Performance Criteria
1. Develop and maintain knowledge of products and services
- 1.1. A comprehensive knowledge and understanding of industry products and services is actively and regularly researched from authoritative sources
- 1.2. Characteristics of products and services are identified and understood using available product and service documentation.
- 1.3. Sample materials, products and visual aids are collected and organised for easy use
2. Prepare for work
- 2.1. A range of materials and products are selected to match customer requirements and suitability for purpose
- 2.2. An appointment is arranged with the customer and an appropriate schedule is agreed
3. Confirm customer requirements
- 3.1. Questioning and active listening techniques are used to clarify customer requirements
- 3.2. Customer requirements are identified professionally, courteously and with tact
- 3.3. Assumptions are documented in accordance with workplace practices
- 3.4. Customer requirements are fed back accurately in language that can be understood by the customer and workplace staff
- 3.5. Customer requirements are documented in accordance with workplace practices
4. Provide advice on blinds and awnings
- 4.1. Viable options for colour, material and style that are relevant to the customer's requirements are presented
- 4.2. Options for colour, materials and style are explained to, and discussed with the customer to facilitate customer understanding of available products and services
- 4.3. Material samples and visual aids are made available to the customer to facilitate customer understanding of available products and services
- 4.4. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
5. Agree selection with customer
- 5.1. Customer selection including agreed delivery timeframe is determined
- 5.2. Customer commitment to agreed selection is gained in accordance with workplace practices
- 5.3. Documentation is completed following workplace practices including specification sheets for products selected (colour, style, etc) and drawings
- 5.4. Customer is informed of rights and obligations regarding product or service
6. Finalise process
- 6.1. Sample products are returned to storage as required
- 6.2. Documentation is submitted to appropriate personnel in accordance with workplace practices
- 6.3. Contact is maintained with customer throughout the manufacturing and installation process
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Products
includes blinds and/or awnings
Services
includes preparation, manufacturing and installation
Authoritative sources
includes manufacturers, industry resource groups, industry advocacy groups
Characteristics of products
includes characteristics of fabrics, materials, fixings
Documentation
includes product information sheets, specifications
Sample
may include fabric off-cuts, photographs, drawings, sketches
Visual aids
include photographs, brochures, computer presentations
Customer requirements
may include sun protection, darkening effects, privacy, insulation, decoration, noise reduction, weather protection, presenting a professional image, advertising and branding, light dispersement
Active listening
includes maintaining eye contact, asking questions to clarify meaning,
Assumptions
includes site access, removal and disposal of existing blinds, awnings or fixtures
Feed back
includes verbal or written feed back
Documented
includes quotation for work, sketches, drawings
Commitment
includes signing work order or contract, collecting and receipting deposits
Rights and obligations
includes cooling off periods, providing access to property, availability at arranged time, payment terms and conditions
Documentation
includes work orders, customer care cards
Appropriate personnel
includes trainers, assessors, managers, production personnel, office staff, supervisors
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Products
includes blinds and/or awnings
Services
includes preparation, manufacturing and installation
Authoritative sources
includes manufacturers, industry resource groups, industry advocacy groups
Characteristics of products
includes characteristics of fabrics, materials, fixings
Documentation
includes product information sheets, specifications
Sample
may include fabric off-cuts, photographs, drawings, sketches
Visual aids
include photographs, brochures, computer presentations
Customer requirements
may include sun protection, darkening effects, privacy, insulation, decoration, noise reduction, weather protection, presenting a professional image, advertising and branding, light dispersement
Active listening
includes maintaining eye contact, asking questions to clarify meaning,
Assumptions
includes site access, removal and disposal of existing blinds, awnings or fixtures
Feed back
includes verbal or written feed back
Documented
includes quotation for work, sketches, drawings
Commitment
includes signing work order or contract, collecting and receipting deposits
Rights and obligations
includes cooling off periods, providing access to property, availability at arranged time, payment terms and conditions
Documentation
includes work orders, customer care cards
Appropriate personnel
includes trainers, assessors, managers, production personnel, office staff, supervisors
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Identify products and materials used in blinds and awnings manufacturing
Conducting meetings and presentations
Assessing and reporting on customer satisfaction
Analysing sales and product development data
Completing workplace documentation
Advise customer on at least three occasions involving material, style and colour selection
Context of, and specific resources for assessment
The application of competency is to be assessed in the workplace or simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Assessment of required knowledge and skills may be conducted in workplace or simulated workplace environment
The following resources should be made available:
workplace location or simulated workplace
materials and equipment relevant to providing advice to customers
workplace practices including standard documentation and procedures relevant to providing advice to customers
Method of assessment
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge and skills
Assessment methods should be by direct observation of tasks and include questioning on required knowledge and skills to ensure its correct interpretation and application
Assessment should be conducted over time and may be in conjunction with assessment of other units of competency
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Identify products and materials used in blinds and awnings manufacturing
Conducting meetings and presentations
Assessing and reporting on customer satisfaction
Analysing sales and product development data
Completing workplace documentation
Advise customer on at least three occasions involving material, style and colour selection
Context of, and specific resources for assessment
The application of competency is to be assessed in the workplace or simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Assessment of required knowledge and skills may be conducted in workplace or simulated workplace environment
The following resources should be made available:
workplace location or simulated workplace
materials and equipment relevant to providing advice to customers
workplace practices including standard documentation and procedures relevant to providing advice to customers
Method of assessment
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge and skills
Assessment methods should be by direct observation of tasks and include questioning on required knowledge and skills to ensure its correct interpretation and application
Assessment should be conducted over time and may be in conjunction with assessment of other units of competency
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WI270 | MSFBA3009 | Provide advice to customers on blinds and awnings | Unit of competency |
