Unit of competency Outline

Date retreived
22/07/2026 3:51 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide advice to customers on blinds and awnings

Provide advice to customers on blinds and awnings

Unit of competency
National Code
MSFBA3009
State Code
WI270
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
19/06/2014
Field of Education
030199 - Manufacturing Engineering And Technology, N.e.c.
Original Release Date
19/06/2014
Nominal Hours
20
Description
This unit of competency covers providing advice to customers on blinds and awnings products and services. It applies in workplaces and on-site residential and commercial environments and may be conducted in small to large scale enterprises.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop and maintain knowledge of products and services
  • 1.1 A comprehensive knowledge of industry products and services is actively and regularly researched from authoritative sources
  • 1.2 Characteristics of products and services are identified and understood using available product and service documentation
  • 1.3 Sample materials, products and visual aids are collected and organised for easy use
2 Prepare for work
  • 2.1 A range of materials and products are selected to match customer requirements and suitability for purpose
  • 2.2 An appointment is arranged with the customer and an appropriate schedule is agreed
3 Confirm customer requirements
  • 3.1 Questioning and active listening techniques are used to clarify customer requirements
  • 3.2 Customer requirements are identified professionally, courteously and with tact
  • 3.3 Assumptions are documented in accordance with workplace practices
  • 3.4 Customer requirements are fed back accurately in language that can be understood by the customer and other workplace staff
  • 3.5 Customer requirements are documented in accordance with workplace practices
4 Provide advice on blinds and awnings
  • 4.1 Viable options for colour, material and style that are relevant to the customer’s requirements are presented
  • 4.2 Options for colour, materials and style are explained to, and discussed with, the customer to facilitate customer understanding of available products and services
  • 4.3 Material samples and visual aids are made available to the customer to facilitate customer understanding of available products and services
  • 4.4 Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
5 Confirm selection with customer
  • 5.1 Customer selection including agreed delivery timeframe, is determined
  • 5.2 Customer commitment to agreed selection is gained in accordance with workplace practices
  • 5.3 Documentation is completed following workplace practices, including specification sheets for products selected and drawings
  • 5.4 Customer is informed of rights and obligations regarding product or service
6 Complete work
  • 6.1 Sample products are returned to storage as required
  • 6.2 Documentation is submitted to appropriate personnel in accordance with workplace practices
  • 6.3 Contact is maintained with customer throughout the manufacturing and installation process
No information
No information
Replaces
State Code National Code Title Type
W8486 LMFBA3009A Provide advice to customers on blinds and awnings Unit of competency
Replaced By
State Code National Code Title Type
OBP19 MSFGN3003 Advise customers on products and services Unit of competency