Unit of competency Outline

Date retreived
22/07/2026 11:08 AM AWST

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Advise customers on products and services

Advise customers on products and services

Unit of competency
National Code
MSFGN3003
State Code
OBP19
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/05/2020
View on TGA
State Implementation and Classification
Approved Date
27/08/2020
Field of Education
030199 - Manufacturing Engineering And Technology, N.e.c.
Original Release Date
27/08/2020
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to provide advice to customers on products and services. It requires broad and current knowledge relating to the products and services, and skills required to establish customer product or service requirements, and present and discuss the benefits and features of viable options that meet customer requirements and preferences.The unit applies to those providing customers with product and service advice in a wide range of residential and commercial environments, including small through to large-scale enterprises.No licensing, legislative or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
No information
No information
No information
Replaces
State Code National Code Title Type
WI270 MSFBA3009 Provide advice to customers on blinds and awnings Unit of competency