Unit of competency Outline

Date retreived
22/07/2026 6:03 AM AWST

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Represent and promote the organisation

Represent and promote the organisation

Unit of competency
National Code
PSPWPI007
State Code
AWS63
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080509 - Public Relations
Original Release Date
21/07/2016
Nominal Hours
50
Description
This unit describes the skills required to represent and promote the organisation in different settings by using a range of communication strategies to achieve desired outcomes.This unit applies to those working as representatives for their organisation.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently while, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Represent the organisation
  • 1.1 Promote a professional image of the organisation.
  • 1.2 Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.
  • 1.3 Develop and provide advice within the area of responsibility.
  • 1.4 Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.
2. Use communication strategies to achieve desired outcomes
  • 2.1 Tailor communication strategies to the audience and the context.
  • 2.2 Adjust communication strategies and content in response to feedback from clients.
  • 2.3 Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.
  • 2.4 Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.
3. Build and maintain networks and relationships
  • 3.1 Allocate time to establish and maintain networks and work relationships.
  • 3.2 Identify and access information, key people and networks to assist in achieving work outcomes.
  • 3.3 Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.
No information
No information
Replaces
State Code National Code Title Type
C8342 PSPWPI604B Represent and promote the organisation Unit of competency
Replaced By
State Code National Code Title Type
ODW14 PSPWPI014 Represent and promote the organisation Unit of competency